NY Boutique is a company that takes pride in its employees and customers. We are a well sort after brand in the fashion vastly moving forward with the latest trends from the fashion industry and our competitor's. Our main goal is to provide excellent customer services with our award winning customers services representative team by given them the tools and the product know how to services our customers. The CEO and CFO along with the store manager’s design a "Dress for Success Training" geared towards the ongoing dress code issues the company is facing. Today the leadership department will be trained on the importance of dress code in the workplace. The training department will create scenarios for the class demonstrating if an individual is dressed a certain way what type of attention it might draw. There will also be a Do’s and Don’ts list created by the class titled "If you have to second guess don't wear" this list provide what is acceptable and what is not before information is distribute throughout the call center. Next tips will be provided on how to relay information back to their individual teams and action items that would need to be addressed and taken back to HR for review for e.g. (Wearing items for religious reasons). In addition to creating ways handle dress code violation and rewards such as contest for the best dress team. Lastly an assessment to determine if the training was a success and will the employees benefit from it. There is an article from About.com stating HR perspectives on how companies should address Dress Code issues "Your Company's objective in establishing a business casual dress code, is to allow our employees to work comfortably in the workplace. Yet, we still need our employees to project a professional image for our customers, potential employees, and community visitors. Business casual dress is the standard for this dress code" (Heathfield, 2006). The purpose of this training for each employee to take responsibility of their attire and understand that what you wear can project a certain image and perception on how people interact with you.
Training Needs Assistance
Training Needs Assessment is to enable the trainer to analyze the why, who, what, where, when and how of training. To assist with identifying the most important and what the trainer needs to know so that the appropriate learning event can be developed and presented. One of the important questions for the needs assessment is to establish whether training is the answer or if the focus will be on the participant. Dress for Success training will determine a specific outcome on how it’s important to present, yourself in a professional manner. It will also require meeting a job related set of organizational and individual goals. There are several questions that will be ask throughout the course of the training, also the training will be analyzed by the organization, task, and the person. By using these tools will help us gain a better understanding that Dressing for Success is very important. In an article called Career Planning it states “although in theory most people love the idea of not having to wear a suit to work, they are often confused by the casual dress policies some employers have instituted over the last few years. Here are some simple rules: Casual doesn't mean sloppy. Your clothing should still be neat and clean” (McKay) The training department and hiring managers brainstormed several questions to why a training needs assessment is being developed: Figure 1 Why:
Why do you believe this is a problem?
What performance gap needs to be addressed?
What organizational aspects might affect this situation?
What role and responsibilities do the participants have in the organization?
Could the training have disadvantages for the participants?
What is different in the work environment?
What’s the worst thing that will happen if we do not provide training?...