Summary of Management Chapter 15: Communication

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• Communication: is the transfer and understanding of meaning. ➢ Transfer of meaning :if information or ideas have not been conveyed, communication hasnt taken place ➢ Understanding of meaning : the meaning must be imparted and understood so that communication can be succesful

• Interpersonal communication : betweeen two or more people • Organizational communication: which is all the patterns, networks, and systems of communication within an organization.

1. Control : communication acts to control employee in several ways through the hierarchy within the company -> 2. Motivate: communication motivate employee by clarifying the employees what is to be done, how well they're doing, and what can be done to improve performance 3. Emotional expressions : through communications that takes place within the teamwork, employees can express their emotions of feelings and for fulfillment of social needs 4. Information : Communication provides the information needed to get things done in organizations


Elements of communication process

A. A purpose, a message to be conveyed must exist.
B. Passes betwen sender and receiver.
C. Then message is converted into symbolics (encoding) and passed by way of some medium (channel) to the receiver D. Receiver translate the sender's message (decoding)
E. Result : transfer of meaning from one person to another

-noise : diturbances that interfere with the transmission, receipt, or feedback message Ex: phonecalls, background sound of machinery or coworkers


1. Feedback : How quickly can the receiver respond to the message 2. Complexity capacity: Can the method effectively process complex message? 3. Breadth Potential : How many different messages can be transmitted using this method? 4. Confidentiality : can communicators be reasonably sure their messagers are received only by those intended? 5. Encoding ease : Can sender easily and quickly use this channel? 6. Decoding ease : Can receiver easily and quickly decode messages? 7. Time space constraint : Do senders and receivers need to communicate at the same time in the same space? 8. Cost : How much does it cost to use this method?

9. inerpersonal warmth : How well does this method convey interpersonal warmth? 10. Formality : Does this method have the needed amount of formality> 11. Scanability : Does this method allow messages to be easilty browsed or scanned for relevant information? 12. Time of consumption: Does this sender or reciever exercise the most control over when the message is dealt with? (look at exhibit 15-2 page 436 for comparison of various communications method)

Another inportant part of interpersonal communication

-nonverbal communication : communication transmitted without words -Body language : refers to gestures, facial expressions, and other body movements that convey meanings -Verbal intonation : refers to the emphasis someone gives to words or phrases in order to convey meaning.


-Filtering : is the feliberate manipulation of information to make it appear more favorable to receiver. -Emotions : Extreme emotions such as anger can hinder effective communication -Information Overload : when information exceed our processing capacity. -Defensiveness : when people become defensive, they tend to act in a way that hinder effective communication and reduce their ability to achieve mutual understanding -Languange : The diversity of languange or jargons ( specialized terminology that members of a group use to communicate among themselves ) used in workplace can hinder effective communication -National Culture : Each place have different culture, managers need to adapt themselves with the national culture to perform effective communication...
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