AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. •Support center: This has five categories:
1. Discussion forums.
2. Technical FAQs.
3. Service health dashboard.
4. Trusted adviser notification.
5. Recent cases.
4. What are the differences in the purchasing experience between buying a book at Amazon.com and at a Barnes & Noble brick-and-motor store? Amazon.com's differs by:
•The physical presence of a book store.
•The online book behemoth cannot provide soft, comfortable couches, music, and gourmet coffee. •Doesn't allow consumers the opportunity to page through the book before purchasing it. •Customer-to-customer and customer-to-author interaction. 5. What problems arose when Amazon.com expanded its offerings to products other than books? •The company faced increasing competition from traditional retailers and e-commerce startups. •The company risked diluting its brand name by expanding its business to too many lines, too quickly.