* Explain the key role of a system analyst in business.
* Describe the various types of system and technology an analyst might use. * Explain the importance of technical skills, people skills and business skills for an analyst. * Explain why ethical behaviour is crucial for a system analyst’s career. * Describe various job titles in the field and places of employment where analysis and design work is done. * Discuss the analyst's role in strategic planning for an organization. * Describe the analyst’s role in systems development projects. Let me just say before I go into these notes that I find subjects like these extremely amusing & frustrating because of the disparity between the theoretical and the actual implementations in the “working world”. That being said, passing this course is a requirement for my degree. Key Words & Definitions for the Chapter
* System Analysis – the process of understanding and specifying in detail what the information system should accomplish * System Design – the process of specifying in detail how the many components of the information system should be physically implemented. * System Analyst – a business professional who uses analysis and design techniques to solve business problems using information system. * Information System – a collection of interrelated components that collect, process, store, and provide as output the information needed to complete the business tasks. * System – a collection of interrelated components that function together to achieve some outcome. * Subsystem – a system that is part of a larger system. * Functional Decomposition – dividing a system into components based on subsystems that are further divided into smaller subsystems. * System Boundary – the separation between a system and its environment that inputs and outputs must cross. * Automation Boundary – the separation between the automated part of a system and the manual part of a system. (Different Systems)
* CRM (Customer Relationship Management) – a system that supports marketing, sales, and service operations involving direct and indirect customer interaction. * SCM (Supply Chain Management) – a system that seamlessly integrates product development, product acquisition, manufacturing, and inventory management. * AFM (Accounting & Financial Management) – a system that records accounting information needed to produce financial statements and other reports used by investors and creditors. * HRM (Human Resource Management) – a system that supports employee-related tasks such as payroll, benefits, hiring, and training. * Manufacturing Management System – a system that controls internal production processes that turn raw materials into finished goods. * Knowledge Management System – a system that supports the storage of and access to documents from all parts of the organization. * Collaboration Support System – a system that enabled geographically distributed personnel to collaborate on projects and tasks. * Business Intelligence System – a system that supports strategic planning and executive decision making. * ERP (Enterprise Resource Planning) – a process in which an organization commits to using an integrated set of software packages for key information systems. * Database – a centrally managed collection of data that is accessible to many users and systems at the same time. * Tools – software products used to help develop analysis and design specifications and completed system components. * Techniques – strategies for completing specific system development activities. * Soft Skills – skills in nontechnical areas such as interviewing, team management, and leadership. * Hard Skills – skills in technical areas such as database design, programming, and telecommunications. * Strategic Planning – a...