Research on Managment Controlling

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Franchos Ealey
Ent 205- Sec =B01
Week Three Module three Assignment
Content

Franchos Ealey
Ent 205 – Sec –B01
Feb 11, 2013

Week Three Module three Assignment

Answers Question 1
1. McDonald sells: burgers, fries, chicken, fish, salad, ice cream, ice tea, soft drinks , cookies, apple pies, wraps 2. Wendy’s : burgers, fries, chicken, fish, salad, frosty, ice tea, baked potato, soft drinks,wraps 3. Burger king: burgers, fries, onion rings, chicken, fish, salad, ice drinks, tea, cheese cake, cookie,

Wendy’s sell bake potato and frosty and Burger king sell onion rings and cheese cake

Question 2

Beside foods, these businesses sell the ability to get your food fast and on the go!!! Less wait time!! I really feel that is really no difference because all have about the same selections of food and your wait time depend on time of day and how busy drive thru or lobby is

The processes and visible and back room

McDonald what you can see of the work area and backroom look very disorganized and not a presentation. Wendy’s of what I can see has a nice clean work area and backroom and presentation is wonderful. Burger King of what I can see need some work done in their work area and backroom could not see that well. It seems okay.

I think technology is about the same in all three. They are up to date in the latest models

In Speed Service I really believe it’s the workers of each store. What I notice at Wendy’s is that their team has a wonderful spirit and warm feeling trying to go out their way to get your food fast and hot. Both McDonald’s and Burger king workers or team need a lot of customer service and speed training. I think the owners should do a special drive by or send someone in to do a surprise visit.

On Capability and flexibility: All restaurants has a nice size capacity because most were just remodeled and in flexibility again it’s up to the management team as to what they are willing to do to get your...
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