Qdc1 Pre Assessment Notes

Quality Function cycle
Deming Cycle
James Cycle
Management Organization cycle
Eight principles of quality management system
. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making and
8. Mutually Beneficial Supplier Relationships.
Control limits- find the formula
Quality costs-internal, external, appraisal and prevention, memorize what they control

At what point should quality improvement expenditures cease?

Process variation-costs, productivity, liability and cost of business

Why was ISO created?

ISO principles
 Principle 1: Customer focus
 Principle 2: Leadership
 Principle 3: Involvement of people
 Principle 4: Process approach
 Principle 5: System approach to management
 Principle 6: Continual improvement
 Principle 7: Factual approach to decision making
 Principle 8: Mutually beneficial supplier relationships
ISO practices

How to receive ISO cert-Provide quality system documents for review, undergo a pre-assessment, and have the company's quality systems and documentation audited
Characteristics of Customer oriented business

Total Quality Management –three key principles-1) satisfy the customer, 2) satisfy the supplier, and 3) continuously improve the business processes.

Read about process improvement

Control chart types (error 1,2, standard deviation, etc)

Histogram- bar graph
Cause and effect diagram-shows cause and effect of specific events
Check sheet-check sheet
Run chart- observed data (scatter point) drawn over time
Pareto chart- In quality control, it often represents the most common sources of defects, the highest occurring type of defect, or the most frequent reasons for customer complaints
Scatter diagram-scatter graph
Gantt chart-project schedule

Capacity planning

Aggregate planning

Supply audit

Steps of selecting production sight