Communication is essential for the human race. The different reasons people communicate are when: •we need to ask for something
•when we need to get something
•to make our feelings known to others
•to ask people how do they feel
•to let people know things
•to teach, to learn , to advice, to help, to live…
We use communication every day, every time we interact with others, and without it we could not improve and develop ourselves as humans beings. 1.2Explain how communication affects relationships in the work setting.
We need to ensure the use of an effective communication with others in the work setting in order to make the most of it. A bad communication environment will slow down obtaining goals and objectives, it will create extra difficulties and it could end in an uncomfortable working atmosphere. Promoting a positive, honest and effective communication environment will reflect in the working relationships and will facilitate achieving the highest standards and building trust between workers. 2.2 Describe the factors to consider when promoting effective communication. •Adequate language: we need to take into consideration the person we are communicating with when choosing our words. If necessary, we need to adapt our language to an appropriate level for the individual. •We need to avoid using jargon, abbreviations or acronyms. •We need to promote an "active listening” environment, because in communication, sending information and receiving it have the same importance.
3.1Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication is very affected by backgrounds. People from different nationalities, religions, cultures, social/economic origins or educational levels may use different methods to communicate or may interpret communication in different ways. Examples:
-Some people may use “slang” when speaking, and some people may not understand this. -Some people may use a lot of body language when speaking. Body language may vary depending on religion, culture or nationality. -Some people may use a very formal or technical language which not everybody can understand. -Talking fast or slow, loud or low, using eye or physical contact, talking about certain topics; all these methods can be adequate or offensive depending on the background.
3.2Identify barriers to effective communication.
- Physical: being deaf and/or dumb. Being blind.
- Language: not being able to speak or understand the same language. Using language at different levels (slang, jargon, technical, etc.) Not speaking clearly. - Personal characteristics: being too shy, not keen on talking in big groups, talking for the sake of talking or even talking too much. Sometimes the barriers to effective communication are caused by the personality of the individual.
- Environment conditions: an environment which does not pay attention to what people have to say, where there is not answer to the questions people make, where there is not support offered and not empathy shown.
3.5 Explain how to access extra support or services to enable individuals to communicate effectively.
4.1 Explain the meaning of the term confidentiality.
According to the Collins English Dictionary, Confidentiality means: “Spoken, written, acted on, etc., in strict privacy or secrecy” or “limited to persons authorized to use information, documents, etc., so classified” Collins English Dictionary - Complete & Unabridged 10th Edition 2009 © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009
This means to me learning what things (related with the children, young people and families I am working with) I can talk about, when and where. It also means to understand that people have right not to share some king of information about themselves with more people...