Project Quality Management Chapter 8 Discussion Questions

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Q1.Discuss some of the examples of poor quality in information technology projects presented in the “What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in information technology projects?

Answer: Many of these problems could be avoided by performing better quality management. One problem is that software and hardware is hitting the market too fast, so people selling these might be more concerned about money than safety or wellbeing of the consumers or the company in the long term.

Q2.What are the main processes included in planning project quality management?

Answer: The project quality management processes include planning quality, performing quality assurance, and performing quality control. * Planning quality: identifying which quality standards are relevant to the project and how to satisfy them; a metric is a standard of measurement * Performing quality assurance: periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards * Performing quality control: monitoring specific project results to ensure that they comply with the relevant quality standards

Q3.How do functionality, system outputs, performance, reliability, and maintainability requirements affect quality planning?

Answer: All of these factors affect quality planning because they will drive the requirements that need to be met to ensure quality. * Functionality is the degree to which a system performs its intended function * Features are the system’s special characteristics that appeal to users * System outputs are the screens and reports the system generates * Performance addresses how well a product or service performs the customer’s intended use * Reliability is the ability of a product or service to perform as expected under normal conditions *...
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