Process of Management- Case: Malaysia Airlines

Topics: Management, Supply chain management, Logistics Pages: 10 (3174 words) Published: October 2, 2012
I would like to express my appreciation to my lecturer, Puan Azlina Muhammad for guiding and helping me along the process of completing this task. She is giving her courage, knowledge and motivation for me in order to have clear understanding of the particular subject and assignment given. Classmates are also directly involved in completing this assignment. Knowledge sharing and discussions that we have done give me a lot of information which have been resulted to this completion of the assignment. Thank you.

Theoretically, process of management will focus on four main elements which are planning, organizing, leading and controlling. These processes are extremely important because they are the basic concept of establishing a business. On the other hand, seeing real world of business might shows some difference in managing the business. This is due to different situations that need to be considered at different time. Comparing the theories and practice of a company will help further understanding of process of management.


Learning is always resulted to students focusing only on theories. Having theories are good but the most important thing is the concern of what is actually happen in the real world. Especially in transport and logistics industry which keep on having advancement in system or managing daily responsibilities in order to cope with emerging trading activities. This paper will discuss and shows the theory and practice of management process. The company selected is MISC Integrated Logistics Berhad. Company profile will portray the structure of the company and we will narrow down and discuss the management process of the company and discussion on findings.


Below is brief history of MILS:

Common theory of key management roles is planning, organizing, leading and controlling (P-O-L-C). * planning (long, medium and short term)
* organizing (resource and task allocation techniques and systems) * leading (importance of leadership; attributes and qualities of a leader) * controlling (financial and nonfinancial processes and control systems) (Retrieved from: Below is the framework of management process.

1. Vision and Mission 2. Strategizing 3. Goals and Objectives| 1. Organization Design 2. Culture 3. Social Networks| 1. Leadership 2. Decision Making 3. Communications 4. Groups or Teams 5. Motivation| 1. System or Process 2. Strategic Human Resources|

Strategy formulationStrategy implementation
(Retrived from:

Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers. Planning emphasizes on answering the question of ‘What do we do?” Setting objectives, analysing present situation and future opportunities, developing and evaluating opportunities, implementing the plan and monitoring and reviewing the result are the activities that expected to be done in planning process. These are early stage of when the business is set up. Next, we will compare the planning process of MILS. Below are the vision, mission and the objectives of the company.

The company is trying to deliver what that they do in logistics industry. They highlight their roles in the overview of the company. Company overview is as follows: "By leveraging MILS expertise in providing logistics solutions, your enterprise can optimise supply chains, lower costs, reduce lead times, and speed up distribution of products to customers” Formed in...
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