A new manager is starting in the organisation shortly. You have been asked to provide a ten minute presentation that will give the manager some understanding of the organisation in preparation for their start. The presentation may be made one-to-one or to a larger group.
The information you provide should include:
• the purpose and goals of the organisation
• a list of the main products and services of the organisation • an identification of the main customers
• an analysis of a minimum of 4 external factors and their impact on the business activities of an organisation • the structure and at least 4 functions of the organisation • an explanation of how these different functions work together within the organisation to optimise performance • an identification of the culture of the organisation and at least 2 ways this affects operations
|Purpose and goals | | | |The purpose of our organisation is to give support and advice to the public who are in need of | | |welfare. Our goals are to get people into work and to help claim the right benefits; giving the | | |best possible service provided by our knowledgeable in house advisers. We provide an integrated | | |service through a single point of contact and focus on work as the best way to lift families out| | |of poverty, to raise incomes and to combat social exclusion. | | | | | | | |Main products and services | | | |The products we offer are JSA, ESA, Pensions and Income Support but the list doesn’t end there. | | |We help with Carers Allowance and other means tested benefits. We offer services and advice to | | |all our customers which include internal customers in other departments within our organisation.| | | | | | | | | | |Main customers | | | |We have an extensive customer base our direct customers are the Public. We also have Employers | | |(providing jobs and training), Agencies, Providers who help our long term unemployed into work, | | |Local Councils , Schools and Colleges, Training establishments, The Army, Navy the list goes on | | |and all of whom have a role to play in the welfare to work agenda. | |...