Practicum Report

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PRACTICUM REPORT

On

Cravings Restaurant

31f Fraser Place Manila, Forbes Tower, Valero st., Salcedo Village, Makati City

In partial fulfillment of the requirements for the course

Bachelor of Science in International Travel and Tourism Management

Lyceum of the Philippines University
College of International Tourism and Hospitality Management Intramuros, Manila

SUBMITTED ON
March
TRAINING PERIOD
Feb 5, 2013 – February 24, 2013

TABLE OF CONTENTS
INTRODUCTION……………………………………………………….…………… 3 a. Name and General location……………………………………………. 3 b. Cravings Restaurant Objective/Philosophy……………………………. 3-4 c. Ownership/Management…….………………………………………… 4 d. Facilities, no. of F&B, name and type……………………………….... 4-5 DISCUSSION OF FINDINGS/ANALYSIS/RECOMMENDATIONS………….... 6 * Department…………………………………………………..……………….. 6 a.Areas of concern…………………………………………………….… 6 1. Organization Structure…………………………………………….. 6 2. Operations Systems and Procedures…………………………….… 7 3. Facilities, Equipment, etc………………………………………..… 7-8 4. Manpower-scheduling, work method, styles of communication… 8 5. Work atmosphere………………………………………………..… 8-9 6. Use of materials resources………………………………………… 9 7. Safety procedures/ practices………………………………...…….. 9-10 b. Strengths……………………………………………………………… 10 c. Improvement Areas/Weaknesses………………………………..……. 10 d. Recommendations………………………………………………….… 10 CONCLUSION………………………………………………………………..…….. 11 BIBLIOGRAPHY………………………………………………………………....… 12 DOCUMENTATION…………………………………………………………..…… 113-15 Introduction

a. Name and General location
Cravings Restaurant at Fraser Place
31f Fraser Place Manila, Forbes Tower, Valero st., Salcedo Village, Makati City

Location Map

b. Cravings Restaurant Objective/Philosophy
The continuous growth and development of the company can be attributed to its mission statement: “Our customers FIRST, LAST, and ALWAYS.” The word “cravings” suggests an intense desire for something, and it is Cravings’ corporate philosophy to eagerly satisfy the gustatory desires of its customers. With this mission and philosophy as the focus of its service, the success of the restaurant was inevitable. After 14 years, Cravings has grown into a group of successful establishments including Cravings Restaurant & Bakeshop, Cravings, The Coffee Beanery, The Orange Place, and the Center for Culinary Arts-Manila. c. Ownership/Management

The big name we now know as Cravings Restaurant & Bakeshop once began in October 16, 1988 when Susana “Annie” Guerrero and daughter “Badjie” put up a small bakeshop counter across the Ateneo campus in Katipunan Avenue. It was originally a take-out bakeshop, offering specialty cakes and pastries to nearby residents and students. When the small business flourished, the small take-out store was converted into a coffee shop. It added as well as cozy mezzanine to better respond to the clamor of its increasing guest for elegant fine dining experience. The rest, as they say, is history.

d. Facilities, no. of F&B outlets, name and type
Address| Cravings Center, 287 Katipunan Avenue
Loyola Heights, Quezon City|
Telephone| 426-6681 to 89|
Facsimile| 426-6567|
Operating Hours| Daily - 7:00 AM to 11:00 PM|
Facilities| Bakeshop and Take-Out Counter
The Coffee Beanery Bar
Ground Floor Coffeeshop – 60 seats
Mezzanine – 40 seats
Tarragon Function Room – 120 seats
Sage & Fennel Meeting Rooms – 12|

Cravings Katipunan
Address| 5th Level, Shangri-La Plaza Mall, Mandaluyong City| Telephone| 635-6087 and 689-1111|
Facsimile| 635-6088|
Operating Hours| Daily - 11:00 AM to 10:00 PM|
Facilities| Bakeshop and Take-Out Counter
Restaurant – 150 seats
Function Room – 50 seats|
Cravings Shangri-La Plaza Mall

Address| Unit 102 TM Plaza Bldg., Tomas Morato corner Don Roces Avenue, Quezon City| Telephone| 426-9736|
Operating Hours|...
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