Petrie's Electronic Case Chapter 3

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1.What qualities might Jim possess that would make him a successful project manager? To be a successful project manager you should have a diverse set of skills such as management, leadership, technical, conflict management, and customer relationship. Jim is an assistant director of information technology so that gives him the knowledge of the current system the company is using. He also knows who are the key contacts he needs to be working closely with which will help make him a successful project manager. 2.How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her? Jim should convey the message that this project is also very important to him and that he will be keeping her updated as the project progresses. 3.What strategies might Jim employ to deal with a very busy team member such as Carmen Sanchez? Some strategies Jim may try to employ with a busy team member such as Carmen Sanchez would be to setup appointments during downtimes (such as the beginning of the shift, or the end of a shift) to get her insights on the project. 4.What should Jim do next to complete the project initiation? Since Jim has started on establishing the project initiation team, the next step would be for him establish a relationship with the customer. Jim should get a thorough understanding of the customer to obtain high levels of trust and a stronger partnership. 5.List five team communication methods that Jim might use throughout this project. What are some pros and cons of each? Meetings:

Pros – Allows everyone to get together and resolve all issues Cons – Finding a time that fits everyone’s busy schedule Status Reports:
Pros – Keeps everyone updated on the project
Cons – Not personal and may not address everyone’s issues Memos:
Pros – Relays information quickly
Cons – informal
Project Workbook:
Pros – provides a clear plan and current status
Cons – very complex and should only be updated by one person Hallway Discussions:...
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