What is Organizational Behavior
What is the importance of interpersonal skills?
Demonstrate the importance of interpersonal skills in the workplace page 4 Interpersonal skills result in:
• understanding will be helping to determine manager effectiveness • leadership communication skills that are critical as a person progresses in a career • lower turnover of quality employees
• higher quality applications for recruitment
• better performance
What do managers do in terms of functions, roles and skills page 5 Describe the managers functions, roles and skills
Manager: someone who gets things done through other people in organizations. • Organization: a consciously coordinate social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. • Planning, organizing, leading, and controlling are the most often studied. Mintzberg concluded that managers perform 10 different, highly interrelated roles or set of behaviors attributable to their jobs.
Management Skills page 8
• technical skills: the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise in many people develop the technical skills on the job • human skills: ability to work with understand and motivate other people, both individually and in groups describes human skills. • Conceptual skills : the mental ability to analyze and diagnose complex situations
Effective Versus Successful Managerial Activities pg 8
Lutherans and Associates found that all managers engage in for managerial activities: 1. traditional management
3. human resource management
Management Roles page 7 Minzberg Mgr Roles
|Role |Description | |Interpersonal | | |Figurehead |Symbolic head: required to perform a | | |number of routine duties of a legal or| | |social nature | |Leader |Responsible for the motivation and | | |direction of employees | |Liaison |Maintains a network of outside | | |contacts who provide favors and | | |information | |Informational | | |Monitor |Receives a wide variety of information| | |of the organization | |Disseminator |Transmits information received from | | |outsiders or from other employees to | | |members of the organization | |Spokesperson |Transmits information to outsiders on | | |organizations plans, policies, | | |actions, and results; serves as an | | |expert on organizations industry | |Decisional | | |Entrepreneur |Searches organization and its | | |environment for opportunities and | | |initiates projects to bring about | | |change | |Disturbance Handler |Responsible for corrective action when| | |organization faces important,...