Operations Management
Chapter
01
OPERATIONS MANAGEMENT: as a competitive weapon mks mks@mdi.ac.in http://mks507.vistapanel.net
Prof. (Dr.) Manoj K Srivastava
Operations Management Area
1.
The Systems Approach
C O N T E N T S
2.
3.
OM Definition
Ten Critical Decisions
4.
5.
The Cases
4V Typology of Operations
6.
7.
Productivity
Competitiveness
8.
9.
Manufacturing Vs. Service?
The History
10.
The Future
1
Systems Approach
Systems Approach
Reduce waste…or enhance output…
2
OM Definition
What is Operations Management?
What is Operations? a function or system that transforms inputs into outputs of greater value
Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs
TYPES OF TRANSFORMATIONS
• • Physical: Locational: as in manufacturing operations as in transportation operations
What is a Transformation Process? a series of activities along a value chain extending from supplier to customer. activities that do not add value are superfluous and should be eliminated
•
•
Exchange:
Physiological:
as in retail operations as in health care
What is Operations Management? design, operation, and improvement of productive systems
• •
Psychological: Informational:
as in entertainment as in communication
Value Engineering / Value Analysis
Use Esteem Time Place
3
What Operations Managers do?
Service, product design……………..
Quality management………………… Process, capacity design………….. Location …………….…………………
Ten Critical Decisions
Layout design ……………………….. Human resources, job design……..
Supply-chain management………… Inventory management ……………. Scheduling ……………………………
Maintenance ………………………….
4
The Cases
Britannica Story
Invite your enemy onto the roof, then remove the ladder Sun tzu The Art of War 36 Stratagems
1988 1988-93 Britannica (Leader, 230
01
OPERATIONS MANAGEMENT: as a competitive weapon mks mks@mdi.ac.in http://mks507.vistapanel.net
Prof. (Dr.) Manoj K Srivastava
Operations Management Area
1.
The Systems Approach
C O N T E N T S
2.
3.
OM Definition
Ten Critical Decisions
4.
5.
The Cases
4V Typology of Operations
6.
7.
Productivity
Competitiveness
8.
9.
Manufacturing Vs. Service?
The History
10.
The Future
1
Systems Approach
Systems Approach
Reduce waste…or enhance output…
2
OM Definition
What is Operations Management?
What is Operations? a function or system that transforms inputs into outputs of greater value
Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs
TYPES OF TRANSFORMATIONS
• • Physical: Locational: as in manufacturing operations as in transportation operations
What is a Transformation Process? a series of activities along a value chain extending from supplier to customer. activities that do not add value are superfluous and should be eliminated
•
•
Exchange:
Physiological:
as in retail operations as in health care
What is Operations Management? design, operation, and improvement of productive systems
• •
Psychological: Informational:
as in entertainment as in communication
Value Engineering / Value Analysis
Use Esteem Time Place
3
What Operations Managers do?
Service, product design……………..
Quality management………………… Process, capacity design………….. Location …………….…………………
Ten Critical Decisions
Layout design ……………………….. Human resources, job design……..
Supply-chain management………… Inventory management ……………. Scheduling ……………………………
Maintenance ………………………….
4
The Cases
Britannica Story
Invite your enemy onto the roof, then remove the ladder Sun tzu The Art of War 36 Stratagems
1988 1988-93 Britannica (Leader, 230