Operation Management

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Ch3 – O.M

1)

Strategic decisions are those which:

A)

Only involve senior managers
B)

Require the input of external consultants and management accountants. C)

Seek to move the whole organisation towards its overall long-term goals D)

Define the position of a business unit with respect to its operational capabilities

2)

The determination of performance priorities is normally influenced by:

A)

The specific needs of the company's customer groups
B)

The stage of the life cycle at which the product or service stands C)

The activities of the company's competitors
D)

All of the above

3)

Which of the following competitive factors and performance objectives is unlikely to satisfy customers?

A)

Low quality leading to a need to excel at producing large quantities at low prices. B)

A wide range of products and services underpinned by excellence at flexible operations. C)

Low price leading to a need to excel at low cost.
D)

Reliable delivery leading to a need to excel at effective customer service. E)

Speed of operations leading to a need to excel at efficient distribution.

4)

There are four perspectives on operations strategy. The term 'emergent strategy' is most closely associated with which perspective?
A)

Bottom-up perspective

B)

Market requirements perspective
C)

Operations resources perspective

D)

Top-down perspective

5)

There are four perspectives on operations strategy. The term 'core competency' is most closely associated with which perspective?

A)

Bottom-up perspective

B)

Market requirements perspective
C)

Top-down perspective

D)

Operations resources perspective

6)

An order-winning factor could be described as:

A)

A factor which is at a higher level than the standard for the industry B)

A factor which has to be above a particular level to be considered by the customer C)

A factor which directly and significantly contributes to winning business D)

A factor which may be of significance in other parts of the organisation

7)

A qualifying factor could be described as:

A)

A factor which has to be above a particular level to be considered by the customer B)

A factor which may be of significance in other parts of the organisation C)

A factor which is at a higher level than the standard for the industry D)

A factor which directly and significantly contributes to winning business

8)

A less important factor may well be:

A)

A factor which directly and significantly contributes to winning business B)

A factor which may be of significance in other parts of the organisation C)

A factor which is at a higher level than the standard for the industry D)

A factor which has to be above a particular level to be considered by the customer

9)

In the maturity stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

A)

Speed, Quality and Cost.

B)

Speed, Dependability and Cost.
C)

Speed, Dependability and Quality.

D)

Dependability and Cost.

10)

In the decline stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

A)

Cost.

B)

Speed, Dependability and Cost.
C)

Dependability, Quality and Cost.

D)

Speed, Dependability and Quality.

11)

Structural strategic decisions that do not influence facilities issues include:

A)

What capacity should be allocated at each plant
B)

What broad types of technology should be used
C)

The number of geographically separate sites required
D)

Where the operations facilities should be located
E)

What activities should be allocated to each plant...
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