Ob Case Study Paper

Only available on StudyMode
  • Download(s) : 348
  • Published : October 27, 2012
Open Document
Text Preview
Journal of Business Cases and Applications

Bella’s: a case study in organizational behavior study
Bobby Medlin University of Arkansas Fort Smith ABSTRACT The primary subject matter of this case involves the job satisfaction and employee ct engagement of a company’s workforce. The case depicts a new general manager’s concern that the constructs listed above have reached such low levels that critical organizational outcomes are being negatively impacted. The case also involves a career planning decision made by the principal character in the case. It is designed to be taught in one class hour and is expected to take approximately three hours of student preparation time. Students are provided with a management scenario describing a general manager’s management concern that her workers’ levels of job satisfaction and employee engagement have deteriorated to dangerous levels. Students are provided with survey instruments used to measure each of the constructs plus results from the employee surveys. In addition, information regarding lts organizational and individual outcomes is provided. Students are asked to analyze the data, draw conclusions about the results, and offer and support recommendations to the general manager regarding ways to improve the satisfaction and engagement of the company’s workforce. ve Students are also provided information regarding the principal character’s decision to accept the General Manager’s position in the firm. Students are asked to evaluate this decision. evaluate Keywords: Job satisfaction, Employee engagement, Decision making Note: This is a fictitious case developed for educational use. All statements, names, numbers, dates, etc. used herein were created for the purposes of this case and should not be construed as should factual.

Bella’s: a case study, Page 1

Journal of Business Cases and Applications

CASE DESCRIPTION/SYNOPSIS The primary subject matter of this case involves the job satisfaction and employee engagement of a company’s workforce. The case depicts a new general manager’s concern that the constructs listed above have reached such low levels that critical organizational outcomes are organizational being negatively impacted. The case also involves a career planning decision made by the principal character in the case. It is designed to be taught in one class hour and is expected to take approximately three hours of student prepara preparation time. Students are provided with a management scenario describing a general manager’s concern that her workers’ levels of job satisfaction and employee engagement have deteriorated to dangerous levels. Students are provided with survey instruments used to measure each of the constructs plus results from the employee surveys. In addition, information regarding organizational and individual outcomes is provided. Students are asked to analyze the data, draw conclusions about the results, and offer and support recommendations to the general manager and regarding ways to improve the satisfaction and engagement of the company’s workforce. Students are also provided information regarding the principal character’s decision to accept the General Manager’s position in the firm. Students are asked to evaluate this decision. ition THE COMPANY Bella's is a full service day spa and hair salon featuring a wide variety of spa treatments including full body massages, body scrubs and wraps, European facials, specialty m manicures and pedicures, skin treatments, waxing, and complete varieties of cuts, conditioning treatments and ts, chemical services for the hair. Exclusive lines of hair and body products are also available. Exclusive Bella’s also features a retail department which specializes in unique custom jewelry. Bella’s flagship store and headquarters are in a city with a population of approximately 250,000 people in the southern United States. It also has spas/salons in four other smaller cities (all with populations over 40,000) in the...
tracking img