Nvq Unit 1

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UNIT 1
Promote Communication in Health, Social Care or
Children's and Young People's Settings

1. Identify the different reasons people communicate
Communication, verbal or non-verbal, is an essential part of human life. Without it we would be unable to convey our basic needs, wishes and feelings, or understand those of others. As individuals we can talk, listen, touch and see in order to be socially engaged and to realise our status in society and to allow others to become aware of their needs. In Social care settings, good communication is extremely vital to the running in a social care environment, primarily to build trust and respect between the different service users and staff who live and work there. Effective communication will allow the correct information to be shared and passed across which enables the smooth running of day to day care setting. The most important element within communication is active listening. The ability to listen effectively allows the listener to understand and evaluate what he or she hears, thereby improving relationships, reducing conflicts and fully interpreting the information being used. If the listener is distracted, thinking of other things or what to say next, they will not fully understand and may not hear and see what is being communicated. A lack of communication can lead to mistakes being made and situations overlooked, therefore Communication is vital and can lead to the building of a good rapport, friendships with service users and staff and could also enable the encouragement of others within the workplace and in a social setting.

1.2 Explain how communicating affects relationships in the work setting To be able to build good relationships with people, we need to have good communication skills even to the facial expressions we use is all about communication. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. Daily handover by senior staff is all about communication making sure service users daily activities and needs are met correctly. Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to the home then a simple conversation with previous carers, family and friends can give you the information required. This enables you to put this information in your care plans for the service user. When promoting effective communication you should always ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you don't want to appear to be rushing them as this may appear to the service user that you are not interested. This could possibly lead to a lack of trust and so leaving them feel they could not approach and communicate with you if they wanted to discuss an important issue. Communication in the workplace is essential to effective working both with colleagues and the client group. The use of good communication skills promotes better relationships with colleagues, clients and family members. Without good communication skills work colleagues and service users may have difficulty building a good relationship. This may lead to a miscommunication and the client’s needs going unnoticed and overlooked, this could lead to inadequate care and in some cases even harm.

2.1 Demonstrate how to establish communication and language needs, wishes and preferences of individuals It is essential to build relationships with people who use services involving skills and listening together with the correct verbal and non verbal communication. It is vital to give a friendly warm non verbal behaviour that will express interest in another person. People communicate in order to express needs and wishes and to share information, feelings,...
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