Mr Rasel

Research Project

Edexcel BTEC Levels 4 and 5 Higher
Nationals specification in Hospitality

Submitted by: Roukshall Bodhee

Student ID: P1006025

Submitted to: Jaya Govindraj

Topic: What are the factors affecting/influencing employee motivation in any food industry or any hospitality related?

Acknowledgment

First of all, I would like to express my gratitude to my respected Tutor, Mrs Jaya Govindraj who has encouraged my passion for research and my new ideas and guided me though my research project and always taking time with me to answer my questions on daily basis. It is an honour to pursue my studies under her supervision.

I would also like to thank KFC and other Fried Chicken Chain Management who allowed me to survey their employees for my data collection process. I would also like to thank all the employees and the participants that shared their information for this research project.

I also owe deep gratitude and thanks to my parents for their unconditional support, encouragement, love and most of all patience that helps me to complete my research project without any personal mental stress.

Thank You

Contents:

1) Abstract………………………………………………………………………………………… 4

2) Introduction………………………………………………………………………………….. 5

3) Purpose of Study…………………………………………………………………………… 6

4) Literature review………………………………………………………………………….. 6

5) Research Methodology…………………………………………………………………. 13

6) Data Collection………………………………………………………………………….….. 18

7) Results and Discussion……………….………………………………………………….. 19

8) Conclusion……………………………………………………………………………………

1) Abstract:
Hospitality is one of the world’s fastest growing industries but retaining a skilled workforce in the hospitality sector is a huge problem because of high staff turnover and majority of the employees don’t look at this growing sector as somewhere to build their careers (Druce, 2007). Nowadays, businesses give importance to the factors that