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Use and develop systems that promote communication (SHC51)

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.

Communication is the process of sending or receiving messages between two or more individuals. Effective communication is more than just talking, and is essential for the well-being of the individuals you care for. Communication includes body language, gestures, facial expressions, positioning and appearance. It is important to be aware of non-verbal communication when interacting with individuals at work. Communication is essential in a health and social care setting, there are many reasons to communicate and it is essential communication be done effectively without misunderstanding others or being misunderstood. In my role the range of groups and individuals whose communication needs I must address are: * Patients, residents, clients,

* Health care professionals,
* Managers and supervisors,
* Family and friends.

* Explain how to support effective communication within own job role.

In my position it is essential to support effective communication because without effective communication my role would be impossible. Effective communication helps develop positive relationships with service users and their families and friends. It helps to develop positive relationships with work colleagues and other professionals. One to one communication is when one person communicating with another person with no other people joining in, this I use this form of communication on a daily basis for example with services users, carers, district nurses, social works etc and myself.

Effective communication is not just verbally it is body language the way we sit or stand, which is called posture, can send a message for example slouching on your chair can show a lack of interest, your facial expression, touch or content, signs, symbols and pictures common signs or...
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