Mgt518 Operations Management

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MGT518 Operations Management Neotel 3.2012 S Sawhney
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Quiz 2
Review of attempt 2
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Started on| Tuesday, 20 March 2012, 03:39 AM|
Completed on| Tuesday, 20 March 2012, 03:42 AM|
Time taken| 3 mins 24 secs|
Marks| 1000/1000|
Grade| 10 out of a maximum of 10 (100%)|
Page:  1  2  (Next)
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Question 1
Marks: 100
Underlying the 16 principles of operations management is an assumption that high quality, low cost, short lead time, flexibility, low variability, and better service are: Choose one answer.
| a. not trade-offs. | |
| b. unrealistic as a set of customer wants. | |
| c. to be chosen from in setting operations strategy. | | | d. trade-offs. | |
| e. operationally unrelated. | |
Correct
Marks for this submission: 100/100.
Question 2
Marks: 100
Collectively, the 16 principles of OM:
Choose one answer.
| a. work well in cost-leadership strategy but not in product-leadership strategy. | | | b. serve as a strategic foundation for operations in goods and services. | | | c. work in manufacturing but not in services. | |

| d. spell the pending doom of marketing and financial strategy components. | | | e. all of the above | |
Correct
Marks for this submission: 100/100.
Question 3
Marks: 100
A bookstore has a policy of bringing bookshelf stockers to staff the check-out lines whenever three or more customers are in line. Which principle of operations management does this policy address? Choose one answer.

| a. The customer is always right | |
| b. Move resources toward the revenue | |
| c. Cut flow time | |
| d. Focus on ends, not means | |
| e. Cut transactions and reporting | |...
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