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CONFIDENTIAL

BM/APR 2010/MGT162/160

UNIVERSITI TEKNOLOGI MARA
FINAL EXAMINATION

COURSE

FUNDAMENTALS OF MANAGEMENT

COURSE CODE

MGT162/160

EXAMINATION

APRIL 2010

TIME

3 HOURS

INSTRUCTIONS TO CANDIDATES
1.

This question paper consists of four (4) parts:

2.

Answer ALL questions from PART A, PART B and PART C. Answer only three (3) questions from PART D.
i)
ii)
iii)

PART A (20 Questions)
PART B (20 Questions)
PART C (5 Questions)
PART D (5 Questions)

Answer PART A in the True/False Answer Sheet,
Answer PART B in the Objective Answer Sheet.
Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the invigilator.

4.

Please check to make sure that this examination pack consists of: i)
ii)
iii)
iv)

the Question Paper
an Answer Booklet - provided by the Faculty
a True/False Amswer Sheet - provided by the Faculty
an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
77J/S examination

© Hak Cipta Universiti Teknologi MARA

paper consists of 9 printed pages
CONFIDENTIAL

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2

BM/APR 2010/MGT162/160

PART A
1.

Managers can be classified by their levels in an organization and by the range of organizational activities for which they are responsible.

2.

Human skills are the capabilities that help managers see the whole enterprise as well as the relationships that exist among the various parts in the organization.

3.

The Contingency perspective proposed that there is no one best approach to management for all situations.

4.

Due to the worldwide pandemic of H 1N1, the Malaysian government had advised the people to stay in their home countries to prevent the spread of the H1N1 flu. This is an example of a programmed decision.

5.

Certainty in the rational decision making implies that a manager can assign probabilities to outcomes that may result.

6.

A scalar relationship should have a clear and unbroken line of authority that extends from the lowest to the highest position in the organization.

7.

The first step in a delegation process involves the manager giving subordinates the power.

8.

Motivation is important to managers because it affects channel and sustain people's behavior.

9.

Physiological needs include the feelings of achievement and self worth through recognition, respect and prestige from others.

10.

Legitimate power influences others by controlling things they want, such as money, acceptance, praise, promotion and status.

1 1.

The Situational Leadership Model examines the interaction between follower behavior, the situation and the follower's readiness.

12.

Managers should be involved in the control function even if things are going as planned.

13.

A control system that generates inaccurate information can result in management's neglecting to take necessary action when a problem occurs.

14.

Steering control is a control system to measure the results of the completed task.

15.

The cluster chain grapevine is the most dominant grapevine pattern in an organization.

© Hak Cipta Universiti Teknologi MARA

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BM/APR 2010/MGT162/160

16.

Ethnocentrism is the tendency to ignore one's own culture and it values as being superior to others.

17.

Quality can be defined as the degree to which a product or service is considered to be luxurious.

18.

One of the Deming's 14 Points in quality is institute a strong program of education and self-improvement.

19.

Qualification in Islamic management means a leader or manager must be fair to all employees.

20.

One of the Islamic Management Principle provides that an employee must not be paid sufficiently, promptly and fairly.

© Hak Cipta Universiti Teknologi MARA

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