Mgt 350 Final Exam

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MGT 350

1) Bill Simmons is the manager of a small restaurant and must decide how much money he owes his suppliers. The best way for Bill to approach this as a critical thinker is to
A. collect and analyze the evidence

B. identify opportunities and obstacles

C. understand different perspectives on the issue

D. weigh the consequences of this decision

2) Critical thinking is very important in making decisions that impact an organization’s growth and survival. Which of the following traits of a critical thinker is essential in this process?
A. Intellectual integrity

B. Intellectual empathy

C. Intellectual perseverance

D. Intellectual courage

3) When faced with a decision opportunity, a critical thinker must sort through a variety of readily apparent symptoms in order to focus on important considerations that may be hidden. Based on the decision steps model, when framing a problem a helpful step is to

A. Determine root causes

B. Measure the decision

C. Frame alternatives

D. Evaluate effects of the problem

4) In the stages of development of critical thinking, which of the following types of thinking entails exploring the foundation of our thinking and discover how we have come to think and believe we do?

A. Beginning thinker

B. Practical thinker

C. Advanced thinker

D. Master thinker

5) One way for a leader to develop alternative perspectives for decision making is to:
A. increase the use of the logical thinking style

B. increase the homogeneity of his or her team

C. assign the role of devil’s advocate for meetings

D. apply past decision successes to current decision opportunities

6) The outcome of the process of framing the problem includes:
A. a list of potential alternative courses of action

B. a list of criteria, goals, and objectives for a decision

C. a timeline for decision implementation

D. an assessment of resources needed to execute a decision

7) A form of critical thinking is fair-minded, persuasive thinking. When engaging in problem formulation and identification with a group, the fair minded persuader would:
A. communicate only that information which supports the desired decision

B. avoid all affective appeals

C. emphasizes affective appeals over data and reason

D. acknowledges the difficulty that his or her position creates for the audience

8) Of the decision styles listed below, which one should be used for a non-urgent, yet critical and unusual problem affecting multiple stakeholders?
A. Autocratic

B. Participative

C. Democratic

D. Programmed decision making

9) Urgent crisis conditions might call for a decision making style that is
A. democratic

B. consensus

C. autocratic

D. collaborative

10) A manager may properly choose to ignore a problem
A. when the costs of doing nothing are less than the cost of addressing the problem

B. because of a bias against change

C. when the problem is surfaced through a positive trigger point

D. when a Pareto chart has properly clarified the causes of a problem

11) ____________ is based on the concept that 80% of a project’s goal can be achieved by doing 20% of the work or that 80% of the problems are due to 20% of causes.
A. Plus/Minus Implications (PMI)

B. Force Field Analysis

C. Criteria Matrix

D. Pareto Analysis

12) For urgent decisions, which approach may be the most efficient and effective use of the manager’s time when there are other critical competing priorities?
A. Satisficing

B. Optimizing

C. Experimenting

D. Brainstorming and multivoting with a team

13) Upon review of the customer comment cards dropped in the box in his convenience store, Bob sees that 61% of the customers filling out a card have expressed dissatisfaction with waiting times. Bob decides...
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