MGT 311 Study Guide

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Week One Student Guide

In Week One, you are introduced to organizational behavior (OB) as a discipline. You also learn about a number of individual characteristics of employees, and you review both the effects those characteristics have on organizational performance as well as management methods that best align with those characteristics. You will address specific employee characteristics, including attitudes and job satisfaction, emotions and moods, personality and values, and perception and individual decision making.

It is important to address the self-assessments at this time by identifying the people you would like to take these assessments. Remember that each person will need to complete several of these assessments for you to be fully prepared for Week Two.

Individual Employee Characteristics

OBJECTIVE: Evaluate individual characteristics of employees.

Resources: Ch. 3–6 of Organizational Behavior


Ch. 3: Attitudes and Job Satisfaction


What Are the Main Components of Attitudes?
Does Behavior Always Follow from Attitudes?
What Are the Major Job Attitudes?

Job Satisfaction

Measuring Job Satisfaction
How Satisfied Are People in Their Jobs?
What Causes Job Satisfaction?
The Impact of Satisfied and Dissatisfied Employees on the Workplace

Ch. 4: Emotions and Moods

What Are Emotions and Moods?

The Basic Emotions
The Basic Moods: Positive and Negative Affect
The Function of Emotions
Sources of Emotions and Moods

Emotional Labor
Affective Events Theory
Emotional Intelligence

The Case for EI
The Case Against EI

Ch. 5: Personality and Values


What Is Personality?
The Myers-Briggs Type Indicator
The Big Fiver Personality Model
Other Personality Traits Relevant to OB


The Importance of Values
Terminal versus Instrumental Values
Generational Values

Ch. 6: Perception and Individual Decision Making

What Is Perception?

Factors that Influence...
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