1.Question:Which of the following choices may lead to competitive advantage (1) new products, services and business models; (2) charging less for superior products; (3) responding to customers in real-time? Answer:
1, 2, and 3
2.Question:The hardware and software used to transfer data in an organization is called: Answer:
Networking and telecommunications technology
3.Question:Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below: Answer:
Use IT to achieve customer intimacy
4.Question:The costs for firms operating on a global scale have been drastically reduced by: Answer:
5.Question:An organizational element in the UPS tracking system described in the chapter is: Answer:
The specification of procedures for identifying packages with sender and recipient information
6.Question:To monitor the status of internal operations and the firm's relations with the external environment, managers need _________________________ systems. Answer:
7.Question:Executive support systems are information systems that support the: Answer:
Long-range planning activities of senior management.
8.Question:These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content: Answer:
Executive support systems.
9.Question:__________________________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes. Answer:
10.Question:Which type of system would you use to forecast...