Mg375 Operations Management Student Study Guide Final Examination 1.12

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MG375 Operations Management
Student Study Guide
Final Examination 1.12

This is a two-hour, closed book and closed notes test. Therefore, it cannot be a take-home test. Students may use a hand-held calculator during the test provided it does not have features that allow it to take pictures or otherwise store test information other than the current calculation. The calculator cannot have means to communicate via email, instant messenger or any other means.

Students are not allowed to use a computer during the test. Students are not allowed to bring extra “scratch” paper to the exam. They can use the back side of the test for scratch paper if needed.

The examination contains twenty multiple choice questions valued at 5 points each (100 points total) and five essay questions valued at 40 points each (200 points total). The total value of the examination is 300 points.

Multiple Choice Questions ask the students to relate key operations management concepts that they have learned:

1. The student should review these concepts that relate to Operations Management: a. Transformation process
b. Operations Management positions
c. Efficient operations
d. Effective operations
e. Supply chains
2. The student should review these concepts that relate to Process Focus Dimensions: a. Process structures: Project, Work Center, Continuous Process, Assembly Line, Manufacturing Cell. b. Focus dimensions: cost, efficiency, quality, capacity, flexibility, delivery speed, reliability. 3. The student should review these concepts that relate to Product Development. a. Steps of the product development process: planning, concept development, system level design, detail design, testing and refinement, production run-up. b. Economic analysis of product development projects

c. Quality Function Deployment
d. Design of services
4. The student should review these concepts that relate to Process Structures: a. Process structures: Project, Work Center, Continuous Process, Assembly Line, Manufacturing Cell. b. Process analysis and process performance

c. Selection via product standardization and product volume d. Break even analysis
5. The student should review these concepts that relate to Services versus Manufacturing Operations: a. Customer contact
b. Services package
c. Inventory characteristics in services
d. Services triangle
e. Customer Introduced variability
6. The student should review these concepts that relate to Business Process Reengineering: a. Improvement in quality, speed, innovation, customization and service. b. Principles of business process reengineering.

7. The student should review these concepts that relate to Product Quality: a. Deming: What it takes to achieve outstanding quality
b. Six Sigma quality improvement process
c. Statistical quality control
d. Quality specifications and costs
8. The student should review these concepts that relate to Material Requirements Planning: a. Master production scheduling
b. Bill of materials
c. Material Requirements Planning
9. The student should review these other concepts:
a. Project networks: CPM, PERT
b. The critical path
c. Logistics
d. Supply chain management

Essay questions ask the student to relate core learning concepts to operations management situations and to discuss or define operations management terms. Be certain that you completely understand the following terms and concepts. The student should review concepts that relate to the following and be prepared to write analyses that include:

a) Describe what the term “Operations Management” means and be able to apply it within organizations. To define the term operations management, let us consider the two words separately. Operations, at the most general level, are all about the conversion ortransformation of inputs into outputs. Inputs can...
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