Management of Technology Resources

Management of Technology Resources
MGMT408

Agenda
!   The
 Business
 of
 IT
 
  !   Organiza2onal
 Structures
 
  !   Role
 of
 the
 CIO
  !   Technical
 vs.
 Management
 skillsets
 
 

Business of IT
!   What
 is
 the
 role
 of
 the
 IT
 organiza2on
 ?
  !   What
 value
 does
 IT
 bring
 to
 business
 ?
 
  !   How
 can
 you
 quan2fy
 the
 value
 of
 IT
 ?
  !   Services
 Oriented
 Architecture
 

IT Organizational Functions
Culture Organization Facilities & Infrastructure Strategy and Vision Process

Competency

Infrastructure Performance

Equipment

IT Functions
Management of Information Technology Services Governance Service Support Service Delivery Application Management Infrastructure Management

Architecture Management

Role of IT
!   Service
 Delivery
 
 
!   Network
 Communica2on
 Services
 
  !   Applica2on
 Services
 
  !   Financial
 Services
 
  !   Collabora2on
 Services
 
 

IT as a Service Provider
Enterprise
End User

Business Unit

Business Unit

Business Unit

Business Unit

Information Technology Services Information Technology Service Provider

Service Oriented Architecture
!   Service
 Oriented
 Technology
 Management
 is
 

a
 comprehensive
 approach
 to
 the
  transforma2on
 and
 opera2on
 of
 a
 service
  based
 enterprise
 relying
 on
 structure
 and
  discipline
 to
 iden2fy,
 define,
 support
 and
  provide
 services,
 delivered
 to
 a
 consumer,
  consistently
 mee2ng
 standards
 in
 support
 of
  their
 business
 objec2ves
 

Shift to SOA

SaaS

IaaS

ITaaS

Service Model

Service Model
Customer
Service Level Agreements

Customer
Service Level Agreements... [continues]

Read full essay