Management 300 Study Guid

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Final Exam Study Guide
MGMT 300 Principles of Management and Operations
I Study Materials and Focus
• PPT slides and textbook of the following chapters

Daft Chap 1 Innovative management for turbulent times

Daft Chap 5 Managing ethics and social responsibility

Daft Chap 9 Managerial decision making

Daft Chap 19 Managing quality and performance

OM Chap 7 Process selection, design and analysis

OM Chap 12 Managing Inventories

OM Chap 18 Project management

II Cautions
• Final exam includes 50 multiple-choice questions, covering both concepts and calculations.

• 1-2 bonus question will be given in the format of problem solving.

• This study guide pinpoints the major contents of the final exam. It is NOT a comprehensive list of problems on the exam.

• Please bring a copy of “Standard Normal Distribution Table” (posted online in the same folder)

• Please bring your own scantron Form F-289-PAR-L (Note: the same as that of Exam II)

• Don’t forget to bring your calculator to the exam. The use of electronic devices will be strictly prohibited

III Key concepts and models
Daft Chapter 1 Innovative Management for Turbulent Times • The four management functions- planning, organizing, leading, controlling

• Planning- identifying goals for future organizational performance and deciding on the tasks and use of resources to attain them , organizing-assigning responsibility for task accomplishment leading-using influence to motivate employees

- and controlling- monitoring activities and making corrections

• Effectiveness-the degree to which the organization achieves a stated goal efficiency- the amount of resources used to produce a desired level of output

• Conceptual skills- cognitive ability to see the organization as a whole and the relationship amongst its parts , human skills- managers ability to work with and through with other people and work effectively as part of a group technical skills – understanding and proficiency in the performance of a specific task

• Management levels in the organizational hierarchy- Top managers- > moddle managers -> first line managers

• Functional managers= responsible for a department that performs a functional task (actg/fin) versus general managers= responsible for several departments that perform different functions such as the manager at macys/ ford factory

• Manager roles: ( ROLE def: set of expectations for ones behavior informational=activities used to maintain and develop an information network, monitoring , dissiminating, spokesperson to communicate information interpersonal= acting as a figurehead, leader, and liason decisional= entrepreneur , disturbance handler, resource allocator, and negotiator

• 10 manager roles = monitor, disseminator and spokesperons ( informational role figurehead, leader, and lisaion ( interpersonal
entrepreneur, disturbance handler, resource allocator, and negotiator ( decisional

Daft Chapter 5 Ethics and Social Responsibility
• Domain of codified law,= legal standard
domain of ethics= social standard,
domain of free choice= personal standard

• Utilitarian approach= ethical decision making says that ethical choice is one that produces the greatest good for the greatest number

• Individualism approach= actions are ethical when they promote the individuals’ best long-term interests, because with everyone pursuing self-interest, the greater good is served

• Moral rights approach= ethical decisions are those that best maintain the fundamental rights of people affected by them

• Justice approach:
distributive= different treatment of individuals not be based on arbitrary characteristic /procedural= rules should be clearly...
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