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Level 2- Certificate for the Children and Young People’s Workforce

Introduction to communication in Health, Social Care or Children and Young People’s settings

UNIT 001
001.1.1-What are the different reasons people communicate?
There are many reasons for people to communicate these could include, giving or receiving information in my setting with co workers for daily activites.This also could be used for receiving instructions.

I would also need communication if I had concerns over a child or if I was unsure how to do a certain task. Communication is also vital for giving feedback to parents about what their child has done during their time in the nursery. This could be face to face or by the telephone, either way my communication must be positive. Non-verbal communication is sometimes greater than the spoken word. We use non verbal 65% of the time can be effective when communicating with any individual or persons in the child setting.Non-verbal communication can be effective if trying to explain shapes,directions,inner feelings and personality’s. Eye contact plays a big part when communicating with anyone. Its part of your facial expressions and body movements. eyes can be trusting and never lie; Children and co workers will need eye contact for good communication.

Communicating with children in my setting could involve giving instructions, reading books, engaging with the children. Listening to what the children have to say. Facial expressions, tone of voice and posture will project how you are engaging in the conversation with the child.

Using signs/pictures with children can be a form of communication, Talking at the child’s level will encourage them to feel confident and develop trust, which will lead to a healthy, happy relationship between us. Having the ability to sometimes use non verbal communication alongside verbal can help connect with children and co workers or parents.

Sometimes bad behaviour will need good communication skills. Shouting should always be a LAST resort. Having time out or withdrawal from a activity may help. Sometimes we may need to ignore bad behaviour, This could be to get control back if a child is being disruptive and distracting other children. I think overall communication is vital in any setting.

001.2.3- Give some examples of when you might need to seek advice about communication. How would you go about this?
Seeking advice is sometimes needed for support. If we didn’t seek advice then how would we know what to do? We should always ask for advice and help if needed.
This would cover a number of scenarios in the childcare setting some could include: Noticing if a child is acting differently or seems not their selves, I would have to seek advice with my co workers about how to look after the child or if they have noticed the child is behaving differently. I would ask questions about the child’s behaviour the day before to confirm that they are not themselves I’d possibly have to inform the child’s parents, if the child is unwell or has a injury at nursery. Also I may need advice if a child has a disability and I’m unsure how to look after the child, they may need special care and I may not know how to give it. I f we know all the things we need to know about the children we can work better together in the setting. This could be something simple as to if the child has an allergy to a certain food, or is on medication and needs it at specific times. I will need to seek advice on what to give and when and what foods they cannot have. Incase of an emergency I would need to seek advice regarding first aid and find the appropriate first aider in the setting. The more information we know the better we can be in our roles. It will increase confidence and your co workers will feel they can rely on you to do the task in hand.

001.3.1 What are the possible barriers to effective communication? I think there are many possible barriers that could affect communication...
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