Knowledge Management

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Executive Summary
Knowledge management has been the talk of the town with companies moving forward to create a knowledge based environment that will ensure the progression of the companies will be able to share and pool together its resources in knowledge. New changes in technology has enabled companies to grow at a faster rate due to rapid access to information and data, here we are taking a look at QM Group of companies on how a standalone company with a few branches managed to ensure its continued progress and success by the implementing a knowledge based system that allows the company to consolidate its data together and from the enabling the management committee and directors to have access to crucial information at the right time thus empowering the company to make the best decisions possible from all the gathered resources.

Table of Contents
Executive Summary3
Background of company5
Knowledge Management 6
About Knowledge Management
What is Knowledge Management
Role of Knowledge Management 8
Core concepts of KM
QM & Knowledge management 10
Before and after introduction of Knowledge Management 12 Tools used and associated with Knowledge Management 17
Knowledge Management in competitors 18
Difference between QM and the market 19
Organization Structure, culture impact and affect KM 20
Conclusion21
Bibliography 22

Background of Company
Duty Free Shop (DFS) in Malaysia are licensed under Section 65D, Customs Act 1967. DFS typically operates at international airports, seaports, downtown and at borders. DFS is set up for the purpose of promoting the tourism industry in Malaysia, especially to foreign tourists. Foreign tourists as well as eligible local tourists are able to purchase goods free of duty and GST at any DFS The QM Group of Companies offers a broad assortment of premier liquor, wines and spirits including prominent global brands. Its extensive variety of goods is gladly presented at its diverse duty-free outlets at Bukit Kayu Hitam, Padang Besar as well as in Langkawi. The QM Group of Companies also offers numerous other premier duty free products such as stylish apparels, perfumes, cosmetics, cigarettes, tobacco, confectionery, souvenirs etc as well as locally finished handicraft. The Qm Group of Companies has also diversified into private bonded warehousing operations with the inauguration of its first private bonded warehouse facility at Prai, Penang offering abundant storage, distribution and logistics services as well as other value adding activities. The QM Group of Companies, led by its main corporation - QM Sdn Bhd is a fast growing stable of dynamic companies with its core focus involved in the duty-free business dealing in wholesale and retail. QM Sdn Bhd is today an recognized industry leader and key player in the country`s duty-free industry. The QM Group of Companies has been able to build its achievement upon its decades of industry knowledge, proven reliability and stringent vow to giving only the best quality products and services to both visiting tourists and business travelers to discover a truly new dimension in duty-free shopping. QM Sdn Bhd Company is an engaging company that has enjoyed accomplishment in using knowledge management in strengthening its stand as one of the premier duty free distributor of the northern part of Malaysia while further strengthening its branches nationwide in Kayu Hitam, Padang Besar and Langkawi through integrated process of control of process and operations.

Knowledge Management
We live in a knowledge intensive society where knowledge play a key role to success and thus the organizations needs to consider how they manage knowledge within their organization (Stewart et al. 1999:45). Knowledge has always existed in all types of organizations, societies and individuals....
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