Introduction to E-Business & E-Commerce

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Introduction to E-Business & E-Commerce
Chapter 1: Framework for ECommerce

Topics Covered

    




Objectives How big is E-Business? What is E-Commerce? What is E-Business? How does E-Business differ from ECommerce? E-Commerce Framework Summary Further reading 2

April 25, 2012

Objectives

   

Describe briefly the past, present and future of e-business Describe e-commerce 

Provide an example Provide an example

Describe e-business


Differentiate between e-commerce and ebusiness Describe the components in an e-commerce framework 3

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How big is E-Business?


Past:
  

Startup companies went bankrupt A lot of bad press Many thought it was the end of ebusiness

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4

How big is E-Business? (cont.)


Present:
  

Buy products online Book flights/vacation trips Internet banking  

Fund transfer Bill payment

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5

How big is E-Business? (cont.)


Future:


Smart applications


Empty refrigerator sends request to the supermarket to deliver fresh milk to your home before breakfast the next morning



Pervasive e-business



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Using chip-based devices to be able to do ebusiness Crossover of communication technology 6

How big is E-Business? (cont.)


Future:


One world, one computer
 



All chip-based devices are interconnected Creates a single huge information resource system Devices able to interchange any information

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7

What is E-Commerce?


Simple definition


Any business activity that takes place over an electronic network. Includes activities like:  



Buying and selling products/services E-mail Online information service

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8

What is E-Commerce?
Definition – Peter Drucker (management guru)
“ The truly revolutionary impact of the Internet Revolution is just beginning to be felt. But it is not “ information” that fuels this impact. It is not “artificial intelligence”. It is not the effects of computers and data processing on decision making, policymaking, or strategy. It is something that practically no one foresaw or, indeed even talked about 10 or 15 years ago; e-commerce – that is, the explosive emergence of the Internet as a major perhaps eventually the major, worldwide distribution channel for goods, for services and surprisingly for managerial and professional jobs. This is profoundly changing economics, markets and industry structure, products and services and their flow; consumer segmentation, consumer values and consumer behavior; jobs and labor markets. But the impact may be even greater on societies and politics, and above all, on the way we see the world and ourselves in it.” (Drucker, 2002) April 25, 2012 9

What is E-Commerce? (cont.)








Communication Perspective  The delivery of information, product and service or payment by electronic means Business perspective  the application of technology toward the automation of business transactions Service perspective  tool that addresses the desire of firms, consumers and management to cut service costs while improving the quality of goods and increasing the speed of service delivery Online perspective  The buying and selling of products and information online. 10

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What is E-Commerce? (cont.)


Examples:








An individual purchases a book on the Internet. A government employee reserves a hotel room over the Internet. A business buys office supplies on-line or through an electronic auction. An individual withdraws funds from an automatic teller machine (ATM). 11

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What is E-Business?


The process of using Web technology to help businesses:





Streamline processes Improve productivity Increase efficiencies

 

Connects back-end data systems Transact commerce in a secure manner 12

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What is...
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