Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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Unit Title: Introduction to communication in health, social care or children’s and young people’s settings Unit sector reference: SHC 21
Level: 2
Credit value: 3
Guided learning hours: 23
Unit accreditation number: F/601/5465
Unit purpose and aim
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication. Answer the following questions units either one of the method of producing evidence e.g.: reflective account, question and answer, case study and other evidence.(if you are a learn direct candidate refer to the reading resources on your account to support with the terms, vocabulary and key wards) Note that you should give examples of work practice :

Learning Outcomes
The learner will:
1) Understand why communication is important in the work setting Assessment Criteria
The learner can:
1.1.1Identify different reasons people communicate
People communicate for a variety of reasons. Some of the reasons why people communicate will include: to air their opinion, to portray their feelings, to give instructions, or we can communicate by sending or responding to a message. Communication verbal and non verbal. Verbal communication is by use of words, which also carries or involves tone of voice, speed, loudness, emphasis and clarity. Non-verbal is so important is health and social care because there are many service users who depend on this method of communication. It involves gestures, touch, and body language and facial expressions. Communication can be formal which is what is required in health and social care or informal. In Health and social care it's important that information is recorded and is kept confidential seen only by those authorised to see it. Staff should always communicate as this adds value and continuity to the service offered to our service users. Give example related to your work practices:

In my service I communicate verbally and recorded documents during handover of shift. I also use daily dairies to record activities and occurrences during the shift in respect to all the service users. This is vital communication as it informs the staff coming on shift what has happened in the shift prior to their shift. It is also legal record keeping as such information could be required in future. 1.1.2Explain how effective communication affects all aspects of own work Poor communication within the service leads to poor service to the service users. It leads to poor decisions made, misunderstandings with service users resulting in challenging behaviour. Effective communication is important as it leads to information that will be correct, complete, constructive courteous clear and concise. It will reduces errors and improve the quality of care given and positive outcomes. Give example:

Some of the ways through which I communicate in my service include: communication book, daily dairies, handover forms, appointment dairies, ABC charts, incident reports etc. 1.1.3Explain why it is important to observe an individual’s reactions when communicating with them Observing ones facial expression and other individual reaction when communicating with them is important. The body language constitutes about 55% of the message that we communicate. The individual’s reaction will be able to tell me if the information I’m communicating was understood or not. It would tell me whether the individual is interested in the information or not. It will also give me an indication how the information has been received. It also will tell me if the person was listening or not. As a support worker I should know my service users well enough as to know what their reaction tells me. Give example:

Mr. H who is one of our service user, if he is not happy with the...
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