Unit Title: Introduction to communication in health, social care or children’s and young people’s settings
Unit sector reference: SHC 21
Credit value: 3
Guided learning hours: 23
Unit accreditation number: F/601/5465
Unit purpose and aim
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication.
Answer the following questions units either one of the method of producing evidence e.g.: reflective account, question and answer, case study and other evidence.(if you are a learn direct candidate refer to the reading resources on your account to support with the terms, vocabulary and key wards)
Note that you should give examples of work practice :
The learner will:
1) Understand why communication is important in the work setting
The learner can:
1.1.1 Identify different reasons people communicate
People communicate for a variety of reasons. Some of the reasons why people communicate will include: to air their opinion, to portray their feelings, to give instructions, or we can communicate by sending or responding to a message. Communication verbal and non verbal. Verbal communication is by use of words, which also carries or involves tone of voice, speed, loudness, emphasis and clarity. Non-verbal is so important is health and social care because there are many service users who depend on this method of communication. It involves gestures, touch, and body language and facial expressions. Communication can be formal which is what is required in health and social care or informal. In Health and social care it's important that information is recorded and is kept confidential seen only by those authorised to see it. Staff should always communicate... [continues]
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