* Know and be able to explain, types of nonlistening ( pseudolistening, etc) -Pseudo Listening: means false or insincere.
-Example: So a pseudo listener isn't listening properly. They may be distracted and concentrating on something else. -Stage Hogging: only want to share what they think and don’t want to listen to someone else’s point of view, they think their supreme. -Example: in which the listener changes the conversation on purpose so that the conversation is about him or her. -Selective Listening: pick and choose, looking for one specific thing and respond to that. -Filling in The Gap: they make up stories or inferstory is complete when it isn’t. -Insulted Listening: avoiding the topic, avoid/ don’t acknowledge. -Defensive Listening: viewing innocent comments as personal attacks or hostile criticisms. -Example: Jeannie, I think you could get more young girls in here if you brought in some rainbow beads. Response: “Well… here’s what I recommend: Why don’t you find a lot of money, get your own store, and then you can have all of the rainbow beads you want! -Ambushing: Listening carefully to a message and then using the information later to attack the sender. -Example: retrieve information to discredit or manipulate another person.
* Know and be able to explain stages of a relationship ( bonding, circumscribing)
* Know at least 4 fallacies discussed and how they distinguish from another ( fallacy of overgeneralization, fallacy of should etc. ) a) The fallacy of perfection: People who accept the fallacy of perfection believe that a worthwhile communicator should be able to handle every situation with complete confidence and skill. b) The fallacy of approval: The mistaken belief known as the fallacy of approval is based on the idea that it is not just desirable but vital to get the approval of virtually every person. -Example: People who accept this belief go to incredible lengths to seek acceptance from others...