INTERPERSONAL PROCESS AND BEHAVIOR
* Is the evoking of a shared or common meaning in as other person * Reading, Listening, managing and interpreting information, and serving clients are among the interpersonal communication skills as being necessary for successful functioning in the workplace.
* the basic process by which managers and professionals accomplish their tasks
* is communication that occurs between two or more people in an organization * is important in building and sustaining human relationships at work
* Interpersonal communication cannot be replaced by the advances in information technology and data management that have taken places during the past several decades. * At times, a newsletter distributed in hard copy or electronically can be the communication medium of choices. Yet such communication is enhanced by interacting with employees at all levels about issues large and small.
THE COMMUNICATION PROCESS
* Interpersonal communication takes place through a series of steps * ”Noise “can also have an impact on communication
The six components:
1. a communication source or sender- The source of a communication event is usually a person attempting to send a spoken, written, sign language, or nonverbal message will receive
2. A message- The heart of a communication event is the message, which is a purpose or an idea to be conveyed. Many factors influence how a message is received. Among them are clarity, the alertness of the receiver, the complexity and length of the message, and how the information is organized.
* Ex. The production manager’s message will most likely get across if she says directly,” I need to talk to you about last month’s below-average productivity figures.
3. a channel- Several communication channels, or media, are usually available for sending messages in organizations. Typically, messages are written, spoken, or a combination of written and spoken. Some kind of nonverbal cue, such as a smile or hand gesture, accompanies most spoken messages. Heavy reliance is now placed on electronic transmission of message.
* Ex. In the production manager’s case, she has chosen to drop by the team leader’s office and deliver her message in a serious tone.
4. A receiver- A communication event can be complete only when another party receives the message and understands it properly. In the example under examination, the team leader is the receiver.
* Ex. If the team leader is worried that his job is at stake, he might get defensive when he hears the production manager’s message.
5. Feedback- Without feedback, it is difficult to know whether a message has been received and understood. The feedback step also includes the reactions of the receiver. If the receiver takes action as intended by the sender, the message has been received satisfactorily.
* Ex. The production manager will know her message got across if the team leader says,”Ok, when would you like to review last month’s production figures?” Effective interpersonal communication therefore involves an exchange of messages between two people. The two communicators take turns being receiver and sender.
6. And the environment- A full understanding of communication requires knowledge of the environment in which messages are transmitted and received. The organizational culture is a key environmental factor that influences communication. It is easier to transmit controversial messages when trust and respect are high than when they are low. Also, in some organizations workers hesitate to bring negative results to the attention of management for fear of being reprimanded
7. Noise- Distractions such as noise have a pervasive influence on the components of the communication process. In this context, noise is anything that disrupts communication, including the attitudes and emotions of the...
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