Types of communication
We come to across different situations in our life. As human beings, we have to communicate with various people and in different environments. Sometimes we converse with our friends and yet at other times we communicate with our superiors or subordinates. There are also occasions when we have to address a group, participate in meeting and deliver a talk to a large gathering. All these occasions necessitate human communication to be of different nature. It can be divided as: Human Communication
| Intrapersonal Communication
| Extra Personal communication
| Mass and Media Communication
This form of communication takes place between two people. When one person communicates with another using words or symbols, it is called interpersonal communication. The success of this form of communication depends on the familiarity of knowledge, background and experience of the individuals involved. People with similar backgrounds, beliefs and experiences communicate better. There fields of experience often overlap, such a process is called homophily. In an environment of better and greater homophily, interpersonal communication becomes meaningful. We often find it interesting to talk with a friend about a book we both have read or a movie we both have seen. John Steward says that interpersonal communication is concern with what might be called relationship communication since the meanings in interpersonal communication grow to a large extent from the notions we form about others while actively interacting with them. Examples of interpersonal communication are conversation, small group meetings, some interviews and letters.
Interpersonal communication skills
Interpersonal communication skills are an important facet of the process of communication and such are extremely relevant for achieving personal as well as professional success. It refers to face-to-face or person-to-person communication. It is often direct and interactive. The message is orally communicated with the help of words as well as through nonverbal communication, encompassing body language, spacing, facial expression, tone, gestures, and action. It involves the effective use of verbal messages plus body language. Large organizations which employ people at various levels lay particular emphasis on building interpersonal or people-related communication skills. Effective interpersonal communication calls for good insight into human behaviour and a clear understanding of how people are likely to react under different situations. Interpersonal skills are relevant in dealing with people, both within and without, in any service sector organization. They are particularly relevant in dealing with customer grievances and complaints redressal. Good interpersonal skills of the counter staff or the floor superior help diffuse heated arguments or flaring up during customer interaction and, thereby contain the damage to the business. Interpersonal skills have also come to acquire relevance as part of the HRD efforts of large and small organizations. People with good interpersonal communication skills are considered as asset to any organization. Training programs of service-oriented organizations like banks include sessions on development of interpersonal skills. As one goes up the hierarchical ladder in an organization, one’s span of control, or the number of people reporting to him/her also often gets enlarged. Effective interpersonal skills are a must in dealing with people at various levels. Need of Interpersonal Skills
1. How you say what you say
In any business organization where a large number of people are working, both pleasant and unpleasant situations might develop. A superior or manager might have to convey not only appreciation or praise, but also punishment and unpalatable developments. The job may involve criticism and reprimand of...
Please join StudyMode to read the full document