THE BUSINESS PROCESS:
A business process is a sequence of steps performed for a given purpose. Based on this generic definition, a business process considered within the framework of trade facilitation can be defined as: A chain of logically connected activities to move goods and related information across borders from buyer to seller and to provide related services.
* A process has a definite starting point-the time, place, and point of input. * The input is transformed into output via a set of interdependent activities. These activities follow a logical flow; however, they may not add equal value to the process.
* The process ends with a defined output that is the resulting sum of all the activities performed on the input.
Business processes are valuable organizational assets. They enable the creation and delivery of business values as defined by organizational goals. Business processes are often driven by information.
A well-defined business process contains four components, as illustrated in Exhibit 1
Quantifiable external measures established and tracked to easure effectiveness, cost, and quality A Activity 1
Output to customer
INTERDEPENDENT SET OUTPUT MEETS ALL CUSTOMER
OF ACTIVITIES FOLLOW LOGICAL EXPECTATIONS. INDICATORS A,
FLOW TO TRANSFORM B,C,D ARE USED TO CONSTANTLY
INPUT INTO OUTPUT
MONITOR PROCESS AS EXTERNAL
PROCESS INDICATORS 1. Customer input
2. Supplier input
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