1.Discuss the long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization. Answer:- Baheti used good techniques to motivate their employee to overcome the current situation. a.Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer. b.To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy. c.To dig out the root cause of the problem Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed. d.Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy. e.Introducing prizes of employees’ choice.
f.Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed. g.Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees. If above points were practiced regularly as strategy, would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization.
2.Had you been Baheti, what other techniques you would have used to improve the special services provided by the organization? Answers: -
a.I could have introduced the “BSNL brainstorming BOX”. It would be a box where every employee could contribute his/her idea to improve the services. Not all the idea would have become excellent but could have led to the excellence. This technique would bring the new motivation in employee when “Best idea of the month” and depending on the consistent contribution “Thinker of the year” award would be announced. b.To improve the special services, I could have also introduced the “dear operator of the organization” award, where an operator could get awarded if client had appreciated him/her. These are the few contributions I could have done towards improving the special services. Genuinely there are N numbers of motivations could be launched to improve the services e.g. by setting weekly intention in the organization like helping others, appreciating each other, observing good qualities and learning a new quality from every one and implementing them in the work and overcoming the problems and launching the award for the consistent follower would have become more productive in this regard.
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1.If you were Malik, what strategies would you adopt to solve the problem? Answers:-
A.I would have arranged an open discussion where in front of all the employees and colleagues the problems were put, and had asked for the solution. Giving every solution equal weightage would have categorized them under affordable and non-affordable and had practiced the affordable one. B.To become friendlier would have organized the parties and outings for all the staff. C.To create the harmony at work would have launched the weekly intention in the organization like a.Helping others – For this the employee would have awarded let it be small kind or cash. b.Appreciating each other – For the quality in a person has. In this way the chances of criticism gets reduced and would create the work environment healthier, happier and attractive. D.Learning a new quality from every one and implementing them in the work and overcoming the problems and launching the award for the consistent follower. (Each one teach one) – It would have helped in the...