"Hi Tech Corp" Case Study

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2013

SOFTWARE QUALITY ENGINEERING (SQE) - CE00231-7

Individual Assignment
“Hi Tech Corp” Case Study

NAME: TEW SHEAU WEI
STUDENT ID: TP024267
INTAKE CODE: UCMF1210SE
HAND-OUT DATE: 6th November 2012
HAND-IN DATE: 15th March 2013
LECTURER: MR. KESAVA PILLAI A/L RAJADORAI RAJOO

ASIA PACIFIC UNIVERSITY OF TECHNOLOGY AND INNOVATION

Table of Contents
1.Introduction4
2.Company Background4
3.Assumptions5
4.Company Problem Statements6
5.Objectives7
6.Organizational Structure7
7.Understanding Quality8
7.1Introduction of Quality8
7.2Importance of Quality8
7.3Measurements of Quality9
7.4Quality Management9
8.Project Development Plan10
9.Quality Plan14
9.1Introduction of Quality Plan14
9.2Software Quality Attributes15
9.3Quality Factors Specifications17
9.4Quality Control18
9.5Implementing Software Testing20
Unit Testing20
Integration Testing21
System Testing21
Acceptance Testing21
9.6Software Configuration Management Plan22
9.7Quality Assurance25
10.IEEE Software Quality Assurance Plan26
11.Software Metrics30
12.Organization Training Programs31
13.Effectiveness of the SQA Plan32
Purpose32
Reference Documents32
Management32
Documentation32
Standards, Practices, Conventions, and Metrics34
Reviews and Audits35
Testing36
Problem Reporting and Corrective Action36
Tools, Techniques, and Methodologies36
Code Control36
Media Control36
Supplier Control36
Records Collection, Maintenance, and Retention37
Training37
Risk Management37
14.Conclusion and Recommendations38
15.References39
16.Bibliographies41
17.Appendixes42
Plagiarisms Report from Turnitin.com43
Organizational Structure44
System Quality Attributes Trade-off Point45

1. Introduction
This report is describes and explains the purpose of the quality’s plan, management, controls, factors, assurance, and metrics for the Hi Tech Corp company. The researcher is also discuss and recommend some useful quality plans to ensure each release in each phase of the company is achieve sufficiently high quality, and obtain an international standards such as ISO and some procedures to help the company to achieve the international quality certification in the future. Besides that, the quality plan is very important in this company, but it is also quite hard to define and control it. Almost all the customers are expecting quality that is most suitable to the amount that they are preparing to pay and the level of competition in the market. So, the quality system plan is try to implement for avoid the company to get the bad responses such as erroneous services, system unreliable, loss of availability, system without specific services, and others from the customers. Furthermore, the readers also can know more about objectives, tasks, responsibilities, timeline, resource requires, budget, and benchmarks of the quality system plan in the following report. 2. Company Background

“Hi Tech Corp” is a company specialise in development of generic software control system for different types of digital devices. Because of good reputation and quality system, they had plenty of customers. But recently, the company come out new large system which includes around 20 development and maintenance staffs. Besides that, it needs approximately 9 to 12 months for each part to deliver to the customers in phased release. So, due to lack of quality in the new releases of the company’s products, the large numbers of their customers complained about loss of specific services, loss of availability, erroneous services, and unreliable. Not only that, the company also cannot fix and solve the problems on time to make their customers’ satisfaction high and keep their customers happy. So, they really need a good quality system plan to...
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