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General Communication

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NON-VERBAL COMMUNICATION
More than 90% of the total impact of any message is created through nonverbal communication. In an organisation, higher-level authorities have 50 to 60 % impact by facial expression, body position and gestures. They use 5 to 10 % words for impact and 30 to 40 % impact is given by their verbal communication.

The way an individual stands, holds his hands, tilts his head, all transmit volumes about the individual. One of the most important solutions to understanding communication is to realise that much of it is never expressed verbally. Nodding head sideways for negative and up and down for affirmative.

Non-verbal communication consists of four main elements:
body language (face, eyes, touch, gestures),
artifacts (clothing, appearance, office design),
voice (pitch, loudness, rate, vocal variety, vocal emphasis) and time.

A) POSTURE AND GESTURE
It is also called as kinesics. Postures and gestures are reflexive of tension, relaxation, power, happiness, sorrow etc.

The conductor of an orchestra uses controlling gestures to communicate with the players; the conductor will additionally employ gestures to emphasise and to convey emotion.

Some countries, like Italy and France, are rich in display gestures with many Non-verbal signals accompanying interpersonal speech, while people of British descent tend to use positively fewer such gestures.

An emblem is a gesture that substitutes for a verbal equivalent Examples are the sign language used by the deaf, thumbs up means "yes" or "go ahead," V for victory or the poll man's extended vertical palm as a stop sign.

If the body is turned to show close attention to the other, this implies attraction or that we think this person has high status.

When two individuals are in close agreement with one another or wish to exclude others, frequently they will unconsciously mirror the other's body language. For example, one person might cross their legs and very shortly after the...