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Chapter 9 Assessment

1) Empowerment is giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control. 2) Sharing information about company performance, particularly financial performance, is one of the best ways to share decisión making responsability 3) Employee stock ownership plans benefit employees by giving them ownership stakes in their companies. Employees are motivated to work harder and smarter than they would without ESOPs because they share in their firms financial success. 4) A team is a group of employees who are committed to a common purpose, approach, and set of performance goals 5) Work teams are permanent, while problemsolving teams are temporary. Unlike work teams, selfmanaged teams have the authority to change how they get their work done. Cross functional teams are composed of people from different backgrounds, while virtual teams are composed of people from different locations. 6) While team level represents the average level or capability on a team diversity represents the variances or differences in ability, experience, personality, or any other factor on a team 7) Teams pass through five stages of development: forming, storming, norming, performing, and adjourning 8) Members of cohesive teams interact more often, share common attitudes and goals, have higher morale, and are more likely to help each other. 9) Norms are informal standards that identify key values and clarify team members expectations. But those norms can be positive or negative. Positive norms contribute to constructive work and the accomplishment of team goals. Negative norms can, for example, contribute to reduced work effort, reduced quality, and poor job attendance. 10) With cognitive conflict, team members disagree because their different experiences and expertise lead them to different views of the problem and its solutions. Cognitive conflict is characterized by a...
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