Study Guide for GCOM 123
Students are recommended to know this information for class tests and the final exam. Fundamentals of Communication
Chapter 1: Competent Communication
What are the most common myths about communication?
Explain the differences between the three models of communication: linear, interactive, and transactional. Define the basic communication elements contained in the communication models (channel, sender, receiver, message, encode, decode, context, fields of experience, noise, and feedback) Explain the two aspects of every message: Content and relationship. Understand the communication competence model. How could you enhance your communication competence? What differentiates a constructive communication climate from a destructive communication climate?
Chapter 2: Perception of Self and Others
Define the perceptual process.
What is a perceptual schema (prototype, stereotype, and script)? How is self-concept developed (reflected appraisal, significant others, and society)? What are some of the influences on perception (gender, culture, past experiences, mood, and context)? What is self-disclosure?
Define the concepts of depth and breadth in terms of self-disclosure. What are the guidelines for offering and receiving self-disclosure? Why is reciprocal sharing important?
Define the term “self-serving bias”.
What is the self-fulfilling prophecy? What does it influence? Define the process of attribution?
How does the fundamental attribution error impact competent communication? What is empathy?
Chapter 3: Culture and Gender
Define what culture is.
Explain how culture influences communication.
Define ethnocentrism, cultural relativism, and multiculturalism. Explain the major differences between individualistic and collectivistic cultures. Explain the major differences between low-power distance and high power-distance cultures. Explain the major differences between feminine and masculine cultures. How does culture influence nonverbal communication?
Chapter 4: Language
Explain the nature of the relationship in languages from phonemes, morphemes, syntax, and semantics. Define the four essential elements of all languages (structure, productivity, displacement, and self-reflexiveness). Explain the abstracting process (sense experience, description, inference, and judgment). Explain the two versions of the Sapir-Whorf hypothesis.
Explain how connotative meaning differs from denotative meaning. What is the difference between a fact and an inference?
What are jargon and euphemisms?
Chapter 5: Nonverbal Communication
What are the differences between verbal and nonverbal channels of communication? What are the functions of nonverbal communication (repetition, substitution, regulation, contradiction, accentuation)? Explain the major types of nonverbal communication (kinesics, paralanguage, territoriality, proxemics, and haptics). Can you identify the kind of nonverbal communication exhibited in an example?
Chapter 6: Listening to Others
Define listening by its basic elements (comprehending, retaining, and responding). What are the types of listening (informational, critical and empathic)? What are the most common problems that thwart competent informational listening (conversational narcissism, competitive interrupting, glazing over, pseudo-listening, and ambushing)? What are the most common listener response styles used in empathic listening?
Chapter 7: Power
Explain the difference between assertiveness and aggressiveness. What are the major power resources (expertise, legitimate authority, reward, punishment, personal qualities)? How is power indicated in communication (verbally and nonverbally)?
Chapter 9: Interpersonal Conflict Management
Differentiate between destructive and constructive conflict. Define the three internal relational dialectics (openness-closedness,...
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