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  • Topic: Customer, Customer satisfaction
  • Pages : 6 (784 words )
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  • Published : December 11, 2012
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- Sample Form -

Hourly Performance Appraisal

This is an example form used by one of our customers. If you would like us to send you the editable Word document, please contact info@halogensoftware.com

Appraisal Score
JC003 - LIS Coordinator
Name: Department:

Overall Score:

/3.0

Job Title: Supervisor

Evaluation Date:

I.

Business Deliverables

There are six key performance measures to be evaluated in the job this year. Performance measures should be linked to current business strategy and focus on significant business challenges or opportunities. At year-end, the employee and supervisor/coach should discuss specific accomplishments or developmental needs in support of each key performance category.

Assessment of Performance Measures
Performance Assessment: EE - Exceeds Expectations ME - Meets Expectations NI - Needs Improvement to Meet Expectations

Performance Measures
Competency Safety: Demonstrates a commitment to safety by following safety rules & guidelines; follows good housekeeping practices, takes proper care of equipment. Meets requirements of 100% participation in safety training & 100% safety actions completed. Performance Assessment

EE ME NI

Score:
Comments:

/3.0
Score/3.0

   

   

   

 
Attendance: Regular & punctual attendance at or below the 4 point threshold. Individual is at workstation when scheduled and remains for the duration of shift.

 

- Sample Form -

Hourly Performance Appraisal

This is an example form used by one of our customers. If you would like us to send you the editable Word document, please contact info@halogensoftware.com

Initiative & Energy: Takes advantage of training opportunities and progresses through work stations at an acceptable rate. Initiates actions without needing direction; Demonstrates a sense of urgency; Corrects errors; Requests assistance in a timely manner; Handles unexpected situations calmly & efficiently to minimize problems.

 
Quality: Considers accuracy & the appearance of work, committed to producing a quality product and to continuous improvement efforts. Recognizes & learns from mistakes, taking appropriate action to reduce errors. Understands the role that quality plays in customer satisfaction.

Productivity: Properly uses materials & equipment to effectively and efficiently complete varying workload in a timely fashion.

Problem Solving: Demonstrates the ability to gather information, to critically evaluate options, seeking alternative perspectives to identify root causes & develop solutions.

Development Plan:

II.

Guiding Principles – How We Win
• • • • • • • Attract, Train & Retain exceptionally passionate and results-oriented people. Provide a safe work environment. Embrace a culture of Diversity, Integrity & Respect. Empower our people to win by improving results everyday. Contribute to our communities & proactively support environmental initiatives. Strive to earn loyal customers and maintain long-term relationships. Exceed customer expectations by reducing variations & delivering high quality products on time everyday.

- Sample Form -

Hourly Performance Appraisal

This is an example form used by one of our customers. If you would like us to send you the editable Word document, please contact info@halogensoftware.com

Indicate the extent to which the employee displays these values. Performance Assessment: EE - Exceeds Expectations ME - Meets Expectations NI - Needs Improvement to Meet Expectations

Values
Competency Accountable/Dependable: Takes responsibility for decisions, actions & results; delivers on commitments to stakeholders. Acts in the best interest of stakeholders; places success of the organization ahead of personal gain. Proactive in decisions and actions. Performance Assessment

EE ME NI

Score:
Comments:

/3.0
Score/3.0

   

   

   

 
Teamwork: Builds trust by respecting the ideas & contributions of everyone; works well with...
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