Front Office Operations Syllabus

Topics: Hotel Pages: 14 (1059 words) Published: March 14, 2013
| | |[pic] | | | |NAMA PENSYARAH / PEN. JURULATIH | |(JINIAH SALIUN) | |NAMA DAN KOD PROGRAM / PROGRAM TITLE AND CODE |SIJIL OPERASI PERHOTELAN (SOP) | |SEMESTER |2 | |SUBJECT AND CODE |FRONT OFFICE OPERATION (SOP 1053) | |TASK(S) NO AND TASK STATEMENT | INTRODUCTION | | |FUNCTION AREAS OF FRONT OFFICE | | |ACCOMMODATION PRODUCT | | |GUEST RELATIONS | | |RESERVATION | | |RECEPTIONIST | | |FRONT OFFICE CASHIER | | |NIGHT AUDIT FUNCTION | | |CONCIERGE | | |PROPERTY MANAGEMENT SYSTEM | |COMPETENCY UNIT DESCRIPTOR / UNIT HURAIAN KETRAMPILAN |This course introduces students to the role and functions of various department in Front Office. Operational | | |skills on handling day to day operation will provide student with techniques of handling guest at the front | | |office counter. | |PLACE : Bilik Kuliah (C3006) |TIME : 14 JAM |NO KOD: SOP 1053 |PAGE : 1 From 5 | | | |...
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