Front Office Operations

Topics: Security guard, Safe deposit box, Fire extinguisher Pages: 15 (4569 words) Published: December 2, 2012
Front office and guest safety and security

Security Issues
Security encompasses areas such as security of the property itself, company assets, employees' and customers' personal belongings and valuables, life security, personal security etc.   
In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags, items kept in the personal lockers, etc.).  Yet management must take all possible measures to prevent theft among employees and of employee belongings through its hiring practices and through the implementation of effective management, human resources and operational policies, such as:   • Background checks of selected applicants

• Policies related to employees' entry to, and exit from, the workplace • Spot checks of locker rooms and lockers
• Effective supervision and control during the work cycle • Policies related to the discovery of criminal records and wrongdoing among, and by,  employees • Control of people entering and exiting the workplace With regard to guest valuables, management informs guests that the hotel is not responsible for valuables left in the room, advising them to secure these in safety deposit boxes provided by the hotel.  Besides taking care of security issues related to the people they employ (as outlined above), management must undertake some necessary measures, among which: • Providing "secure" (safety) deposit boxes and areas to keep valuables • Policies and practices to ensure the security of these boxes and areas • Management and operational policies regarding the security of guest rooms • Management and operational policies regarding the security of public areas • Security policies and practices for the back-of-the-house areas • Employment and training of security personnel

• Policies and practices to minimize the "presence" and "patronage" of  "shady characters" and criminals, verification of registration and check-in personal data and documentation submitted, and curtailing free movement of unknowns on the premises, as well as direct, free flowing communication with local, national and international security authorities) • Training of staff in guest and valuable security

• Effective supervision and control procedures.

|Some of the security measures taken by hotels:  | |Key Card Locks: | |While key card locks on guest rooms are quickly becoming the standard, some hotels still don't take advantage of the added safety | |provided to guests.  | |Guest room locking systems these days include punch and magnetic key cards which have locks with flash memory and other productivity | |linked functions. The system can directly be linked with PMS. | |Security Guards: | |Most hotels do not have security guards while some employ them only at night.  At Best Western Sterling Inn, we have our own staff of | |trained security guards working 24-hours every day to provide the best in safety and security for our guests | |Defibrillation Units: | |A life saving device in case of heart attacks, defibrillation units are starting to be deployed among police and emergency personnel | |across the nation. ...
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