First Week
Hershey Sweet Mission
Recommend the redesign of Hershey 's performance management system to appeal to the diverse groups that it employs.
(Bohlander & Snell, 2004) High Performance Work System (HPWS) is a term given to a set of management practices that tries to create an atmosphere within an organization where the employee has more involvement and responsibility. More precisely, HPWS has been defined by Bohlander & Snell (2004) as “a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment and flexibility” (Bohlander & Snell, 2004).
In order to appeal to the diverse groups at Hershey’s it is recommended that the managers utilize knowledge workers, such as indicated by Noe (2011) in the case study in the form of mentoring. Noe (2011) defined knowledge workers as employees whose key contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. Hershey has baby boomers that specialize in the knowledge of the customers and the process, which happens to be enthusiastic about passing down what they know to the younger generation of workers, fascinated by leaving a legacy.
When it comes to addressing the younger generation’s eagerness for challenges, employee empowerment is also recommended as part of the redesign process. Bohlander & Snell (2004) emphasizes that the ability for an employee to take part in the decision making process is considered to be one of the important essentials of an HPWS because it permits the employee to make decisions that have an impact on their immediate environment, which in turn impacts the whole organization. This involvement offers leads to employees feeling more empowered, which leads to a more dedicated workforce (Bohlander & Snell, 2004).
Another Human Resource practice recommended for the redesign process is training. Bohlander & Snell (2004) explains that training offers employees the necessary skills to
Recommend the redesign of Hershey 's performance management system to appeal to the diverse groups that it employs.
(Bohlander & Snell, 2004) High Performance Work System (HPWS) is a term given to a set of management practices that tries to create an atmosphere within an organization where the employee has more involvement and responsibility. More precisely, HPWS has been defined by Bohlander & Snell (2004) as “a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment and flexibility” (Bohlander & Snell, 2004).
In order to appeal to the diverse groups at Hershey’s it is recommended that the managers utilize knowledge workers, such as indicated by Noe (2011) in the case study in the form of mentoring. Noe (2011) defined knowledge workers as employees whose key contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. Hershey has baby boomers that specialize in the knowledge of the customers and the process, which happens to be enthusiastic about passing down what they know to the younger generation of workers, fascinated by leaving a legacy.
When it comes to addressing the younger generation’s eagerness for challenges, employee empowerment is also recommended as part of the redesign process. Bohlander & Snell (2004) emphasizes that the ability for an employee to take part in the decision making process is considered to be one of the important essentials of an HPWS because it permits the employee to make decisions that have an impact on their immediate environment, which in turn impacts the whole organization. This involvement offers leads to employees feeling more empowered, which leads to a more dedicated workforce (Bohlander & Snell, 2004).
Another Human Resource practice recommended for the redesign process is training. Bohlander & Snell (2004) explains that training offers employees the necessary skills to
References: * We are One Hershey, winning together while accepting individual responsibility for our results. (Noe, 2011) (The Hershey company, 2011) Business Ethics [Book] / auth. Shaw William H.. - Mason : Cengage Learning, 2010. Contemporary Marketing [Book] / auth. Kurtz David L.. - Mason : South-Western Cengage Learning, 2009. - Vol. 2009 Edition. Fundamentals of Human Resource Management [Book] / auth. Noe A., Holllenbeck, J., Gerhart, B. & Wright,P.. - New York : McGraw-Hill, 2011. Introduction to Business [Book] / auth. Ebert Ricky W. Griffin & Ronald J.. - Upper Saddle River : Pearson Custom Publishing, 2007. - Vol. eighth edition . The Hershey Company [Online] / auth. The Hershey company // The Hershey Company. - 2011. - October 17, 2011. - http://www.thehersheycompany/social-responsibility/our-values.aspx. The New American Workplace [Book] / auth. James O 'Toole and Edward E.Lawler. - New York : Palgrave Macmillan, 2006.