1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. HowcanVera’sjob attitude best be described?
A. Low job satisfaction and low job involvement
B. High job satisfaction and low job involvement
C. Low job satisfaction and high job involvement
D. High job satisfaction and high job involvement
2) Julia works as a receptionist at a real-estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room, Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action? A. An affect
B. A thought
C. A mood
D. An emotion
3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A. It is a simple, unambiguous feeling.
B. It interferes with her capacity to work effectively.
C. It has contextual stimulus.
D. It can be controlled given some time.
4) Any incompatibility between two or more attitudes or between behavior and attitudes results in what? A. Organizational dissonance
B. Cognitive dissonance
C. Attitudinal clarification
D. Values clarification
5) What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth? A. Job satisfaction
B. Job involvement
C. Job stability
D. Organizational commitment
6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?
A. Felt emotions
B. Required emotions
C. Conditional emotions
D. Displayed emotions
7) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writers work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products. What is Janet's management style is based on?
A. Organizational behavior studies
B. Substantive evidence approach
C. Preconceived notions
D. Systematic study
8) Basing managerial methods on the best available scientific evidence is called what?
A. Systematic study
B. Organizational behavior
C. Evidence-based management
D. Conceptual management
9) The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. While questioning exiting employees, he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude. What is the best way for the manager to control the deviant behavior of the foremen?
A. Ordering the foremen to conform with...