Favourite Quotes from Richard Brandson- Business Stripped Bare

Topics: Richard Branson, Virgin Group, Virgin Atlantic Airways Pages: 2 (512 words) Published: August 5, 2012
My Favourite Quotes & Tips from Richard Branson’s “Business Stripped Bare”. 1) In an ideal business environment, everybody should have a rough idea of what everyone else is going through. People should be free to talk. Banter is essential. Anonymous, over-formal, regimented surroundings produce mediocre results. “If your people aren’t talking to each other, how are they ever going to get ideas?” 2) “So put people together in a way that will have them bouncing ideas off each other, befriending each other and taking care of each other, and suddenly they are coming to you not with gripes and problems, but with solutions and great ideas”. 3) “When the business lets you, shake things up a little”. 4) Loves the spirit and the people philosophy adopted at Virgin- “ The woman who was the managing director of Virgin’s recording division started work for Virgin at the Manor Recording Studios as the cleaning lady!” The manager of the Kasbah, their hotel in Asni, Morocco, also first started out as a masseuse”. 5) After all, we only live once, and most of our time is spent at work, so it’s vital we are allowed to feel good about what we do. 6) Virgin Blue for instance has this interesting initiative that helps empower cabin attendants to take responsibility for their actions and to take charge and help sort things out-> “First to Know, First to Fix”. 7) “On board a plane, customer service and staff satisfaction are pretty much the same issue”. 8) On the importance of self-discipline in employees:

“A self-disciplined employee will have the patience to conduct routine business routinely, the talent to respond exceptionally to exceptional circumstances, and the wisdom to know the difference between the two”. 9) Fascinating point to note:

Did you know that Richard Branson started his own Student magazine at the age of 16 and was offered €80,000 at that time by IPB (a Publishing firm) for them to buy over this Student magazine. At the dinner,...
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