Exam 2 Study Guide

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Man 3025 Study Guide
EXAM 2 Chapters 5-7

CHAPTER 5: UNDERSTANDING GROUPS AND TEAMS

Vocabulary: goal accomplishment, personal identity, affiliation, emotional support, orientation, confrontation, differentiation, collaboration, virtual team, additive tasks, conjunctive tasks, disjunctive tasks, process losses, social density, assigned roles, emergent roles, work roles, maintenance roles, blocking roles, role episode, focal person, role readiness, intersender role conflict, person-role conflict, role overload, group norms, injunctive norms, descriptive norms, norm of reciprocity, reward dependence, information dependence, compliance, identification, internalization, social facilitation effect, evaluation apprehension, social inhibition effect, social loafing, deindividuation,

Group Formation
Exert enormous influence on attitude, values, behaviors; have powerful influence on other groups and organizations
-Goal Accomplishment
-Personal Identity
-Affiliation
-Emotional Support

Learning Outcome: Why do people join groups?

Stages of Group Development
-Orientation (Forming), Confrontation (Storming), Differentiation (Norming), Collaboration (Performing), Separation (Adjourning)

Learning Outcome: Understand the process that a typical group goes through.

Characteristics of Effective Teams
-Atmosphere and relationships – formal/reserved or close/friendly
-Member participation – some participate more than others or equal participation
-Goal understanding and acceptance – no commitment or total commitment
-Listening and sharing information - no listening/sharing or people listen and share
-Handling conflicts and disagreements – ignored results in hostility or dealt with and resolved
-Decision making – autocratically or by consensus
-Evaluation of member performance – criticism/personal attacks or frequent/objective feedback
-Expressing Feelings – hide feelings or open expression
-Division of Labor – poorly structured jobs or effective job specialization
-Leadership – lacking/dominated by one person or shared and effective
-Attention to process – unaware of group operations or aware and monitors them

Group Structure
-Size and participation (process time) – Small groups tend to participate freely, large groups participate in orderly manner. Process time is a significant part of the time that can be wasted simply trying to decide who should participate next

-Size and satisfaction – “the more the merrier” up to a certain point (10-15 persons)
-Size and performance – relationship b/w size and performance depends on tasks -Additive tasks - an independent group task in which the contributions of all members are simply summed or pooled to form the group project (pooled interdependence) -Conjunctive tasks – a group task that is divided into interdependent subparts and the successful completion of each subpart is necessary for the overall task accomplishment -Disjunctive Tasks – a group task involving some form of decision-making or problem analysis that requires a yes or no decision

-Actual performance – usually less than potential performance, b/c suffers process loss -Potential Performance – performance of the best member
-Process Losses – inefficiencies that arise from having to organize and coordinate larger groups

Learning Outcome: Know the difference between the different types of tasks.

Group Roles
-Work roles vs. Maintenance Roles vs. Blocking Roles
-Work Roles (initiator, informer, etc.)
-Maintenance Roles (harmonizer, gatekeeper, etc.)
-Blocking Roles (aggressor, blocker, etc.)

Learning Outcome: Make sure you understand the difference between the types of group roles

Role Episode
-The interaction between a role sender and a focal person
-Role readiness

Role Conflict
-Intersender role conflict
-Person-role conflict
-Role overload

Learning Outcome: Understand the different types of conflicts that occur within a group....
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