Diploma 2 Health and Social Care

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The role of the health and social care worker. Outcome 1 Understand working relationships in health and social care.

1. 1 Explain how a working relationship is different from a personal relationship.

A working relationship or professional relationship is always work related where as a member of a team you agree to work within set guidelines, working towards common goals with a set purpose.

A personal relationship is usually family orientated or close friends, based on family bonds, love or social commitments unlike a professional relationship you can be more Selective and start and finish relationships if necessary. A working relationship is different to a professional relationship, in a variety of ways In a working (professional) relationship you have set rules to adhere to, and procedures laid out by your employer. You are held responsible / accountable for your actions, You do not let your personal opinions or feelings affect the relationship or cloud any decisions you have to make. You must also be of good character this is supported by a CRB check you must also be trustworthy and honest as any breech of these could lead to a breakdown in the relationship between work colleagues or a service user. There are also boundaries that should be recognised ie personal space, ethics, and not calling service users by pet names.

1. 2 Describe different working relationships in a health care setting.

In a health care setting you will have working relationships with the following - * Your manager, Senior carer and work colleagues .
* Service users or colleagues in need of support.
* Service users family or friends.
* Advocates.
* Other health care professionals such as G.P.s, District nurses, Social workers and specialist care teams.

Outcome 2 Be able to work in ways that are agreed by the employer.

2. 1 Describe why it is important to adhere to the agreed scope of the job role.

It is important to work to the agreed scope of the job role as it forms part of your employment contract. Also you should only carry out tasks that are agreed in that contract, and that you are trained and qualified to perform for instance if you are not medically trained then you should never undertake any duties with a service user that requires specialist medical training. For instance if you were asked to change a catheter bag and had not been trained to do this, you could cause harm to the service user, and you would be held accountable for this not just the employer. NEVER undertake any task that you have no experience or training if that task could cause injury or harm to yourself or others. If you work beyond your capabilities you are putting people at risk .

2. 2 Access full and up to-date details of agreed ways of working.

Working in social care you will be supporting many diverse groups of individuals,each placing considerable demands on you. your organization may operate a code of conduct policy which will inform you of your professional boundaries regarding service users. Its not good practice to form special relationships with any individual you are supporting this could be seen as favouritism if you have any concerns over your relationship with service users / colleagues / carers you should seek advice from your manager. You are in a position of trust and power over individuals and therefore should not abuse this position. You must act appropriately never accept gifts or money from the individuals you are supporting.

2.3 Implement agreed ways of working.

your organization should give you clear and...
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