Cross Culture Mnagement in Infosys

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Cross Cultural Management in
INFOSYS
INTRODUCTION
Infosys Technologies Limited (BSE: 500209, NASDAQ: INFY) is a multinational information technologyservices company headquartered in Bengaluru, India. It is one of India's largest IT companies with over94,379 professionals (including subsidiaries) as of June 30, 2008. It has nine development centers inIndia and over 30 offices worldwide. Its annual revenues for the fiscal year 2007-2008 exceeded US$4billion with a market capitalization of over US$30 billion.Infosys was founded on July 2, 1981 in Pune by N. R. Narayana Murthy and six others: Nandan Nilekani,N. S. Raghavan, Kris Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora, with Raghavan officiallybeing the first employee of the company. N.Murthy started the company by borrowing INR 10,000 fromhis wife Sudha Murthy. The company was incorporated as "Infosys Consultants Pvt. Ltd.", withRaghavan's house in Matunga, north-central Mumbai as the registered office.In 2001 it was rated "Best Employer in India" by Business Today, Infosys won the Global MAKE (MostAdmired Knowledge Enterprises) award, for the years 2003, 2004 and 2005, being the only Indiancompany to win this award and is inducted into the Global Hall of Fame for the same.One of the major initiatives taken by Infosys in terms of research was to develop a corporate R&D wingcalled Software Engineering and Technology Labs (SETLabs). SETLabs was founded in 2000 to carry outapplied research for the development of processes, frameworks and methodologies to effectivelycapture customer requirements and to iron out common critical issues during a project lifecycle.Infosys publishes a peer-reviewed quarterly journal called SETLabs Briefings which has articles written bythe researchers at SETLabs on various current and future business-transforming technologymanagement themes. Infosys has an RFID and Pervasive Computing Technology practice which isproviding RFID and wireless services to clients. Infosys along with Motorola developed an RFIDinteractive mirror for Paxar.SETLabs has created about five to six frameworks in the domains of business modelling, technology andproduct innovation .Services offered by Infosys:

Application Development & Maintenance,Corporate Performance Management, Enterprise Quality Services Infrastructure Services Packages Application Services

Cross Culture Management In Infosys

Infosys’ effective process to cope with the cultural issues in a transition to the Global Delivery Model. Facilitates smooth functioning of cross-partner teams. Promotes better understanding of work culture differences, awareness and appreciation of different cultural backgrounds. The Organizational impact of offshore and near shore development leaves a footprint on process orientation, collaborative working styles and project management. Deals effectively with all three kinds of change. Infosys conducts extensive Cross-cultural Training of staff covering Cultural acclimatization, Client business and organization overview, Technical environment and processes specific to the client, Creating non-intrusive interactions for the client Infosys has developed a unique 4-step Communication Understand the offshoring process, Understand their offshore partner Collaboratively improve project management skills Draw up a strategy for continuous process improvement. Step 1: Position Relationship & Partner, Keep people up to Date.

Step 2: Preview User Experience, For Managers & Customers New to Offshore.

Step 3: Optimize skill in Collaborative Project Management .

4-step Communication Approach Step 4: Continuous Improvement Of Customer - Facing Process

Cross - Culture Coaching is the key for International Success. Executive development
Executive development = Personal skills development The critical challenges: Increase the revenue growth worldwide through the development of a strategy-based program for...
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