Course Outline of Production Operation Management (Pom)

Topics: Operations management, Management, Total quality management Pages: 7 (1140 words) Published: March 24, 2013

MGT- 696

“Operations Management”

BBA–6 (A & B Sections)

Spring 2013

Visiting Faculty Member:M. Javed Akhtar
Ex- General Manager Training, OPF
Ex-Director Gneral, NAVTEC Head Office
Prime Minister's Secretariat

Office Contact/Timings: 051-2541041 (direct), 0300-5338951(Cell)
(0800 Hrs. to 1500 Hrs.)

Course Coordinator Mr. Irfanullah Munir

The Prologue

This three credit Hrs. course is designed for services and manufacturing sectors, basically, meant for defining the real meaning of the Operations Management in any given organization. The primary objective of the course is to provide the students with an understanding of the theories, models, problems, issues, and techniques related to the management of operations both in manufacturing and service sectors. This includes analyses of various tasks performed and decisions made by operation managers, both tactically and strategically.

The operations function plays a vital role in achieving a company’s strategic plans. Since the operations function produces the goods and provides the services, it typically involves the greatest portion of the company employees and is responsible for a large portion of the firm’s capital assets. It has a major impact on quality and is often the visible face of company with which the customer must deal. Customer service, product/service, quality issues, and the effectiveness of many customer interactions are all operations activities.

In the face of increased international competition, Pakistani firms have lost market share and have not responded by working to improve both their operating efficiencies and the quality of their goods and services. With this renewed emphasis on operations, it has become increasingly important that students have an understanding of operations management and its significance to the success of the companies where they will work.

To gain a competitive edge, Pakistani organizations need sound production/operations strategies. This is particularly true today, given the pressures of global competition and the need to satisfy ever more demanding customers. Operations functions appear as a powerful tool for achieving organizational objectives and strategies.

Learning Objectives

The aim of this course is to provide a clear, well-structured and interesting treatment of Production/Operations Management as it applies to a variety of businesses and organizations. The course is intended to provide both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers’ work.

• Strategic in its perspective of operations management’s contribution to the organization’s long-term success. We are unambiguous in treating the operation function as being at the center to most organization’s drive to improve their competitiveness.

• Conceptual in the way it explains the reasons why operations managers need to take decisions in each activity. Although some quantitative techniques are included, their primary aim is to illustrate the underlying principles of operation decisions.

• Comprehensive in its coverage of the significant ideas and issues which are relevant to most types of operations.

• Practical in the sense that the issues and difficulties in making operations management decisions in practice are discussed, and generally the treatment of topics reflects actual operations practice. This course is practical also that Case Exercise illustrating the approaches taken by actual companies are used to illustrate operations issues.

Attendance Policy

As you may all know very well by this time that the University (FUU) adheres to very strict attendance policy (i.e. minimum 75% mandatory attendance). As usual roll will be taken at the beginning of each class meeting. No one will be allowed to...
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